AI-Powered Course Content & QA Specialist

MEMSPA; Lansing (MI); Hybrid; USD 58,000 - 65,000; Full time

Job summary

Michigan Virtual in Lansing seeks a Course Support Assistant to maintain online courses, troubleshoot tech issues, update content, and ensure learning tools are ready each term. The role supports educators and students across the virtual learning community and collaborates with the Curriculum Team on course improvements and audits.

Ideal candidate has an Associate’s degree or equivalent IT or customer service experience, 1–2 years in digital content management, and familiarity with Brightspace,

Qualifications

• Associate’s degree or equivalent experience in information technology or customer service.
• Bachelor’s degree in Information Technology or Educational Technology.
• 2 to 3 years of demonstrated experience managing courses or content in a learning management system (e.g., Brightspace).
• 2 to 3 years of demonstrated experience troubleshooting technical issues with online courses or digital content.
• Familiarity with learning management systems (e.g., Brightspace) and learning/content development tools (Course Arc and HTML5).
• Knowledge of WCAG 2.1/2.2 accessibility guidelines.

Responsibilities

• Monitor, respond to and resolve course technology, content, or assessment issues related to LMS tools and content deployment.
• Manage communications between internal and external stakeholders about course issues and updates.
• Maintain and update access to course content resources and tools integrated in Michigan Virtual’s LMS or CMS (CourseArc, H5P).
• Ensure media accessibility by confirming captions and transcripts and accessibility of attachments.
• Maintain documentation for course maintenance tasks and perform QA testing on new or revised courses and LMS tools.
• Leverage AI tools to enhance daily workflows with professional judgment on accuracy, ethics and privacy.

Skills

LMS administration

AI tools

Content testing

Customer support

Troubleshooting

Communication

HTML5

Education

Bachelor’s degree in Information Technology or Educational Technology

Associate’s degree or equivalent experience in IT or customer service

Tools

Brightspace

CourseArc

HTML5

Job description

Michigan Virtual in Lansing seeks a Course Support Assistant to maintain online courses, troubleshoot tech issues, update content, and ensure learning tools are ready each term. The role supports educators and students across the virtual learning community and collaborates with the Curriculum Team on course improvements and audits.

Ideal candidate has an Associate’s degree or equivalent IT or customer service experience, 1–2 years in digital content management, and familiarity with Brightspace,