AI PMO Lead — Client-Facing Program Delivery

NiCE; Nice (PA); On-site; USD 140,000 - 190,000; Full time

Job summary

NiCE is seeking a Manager, PMO - AI to lead client-facing AI programs and govern delivery across AI/ML initiatives. You will manage teams, translate client objectives into roadmaps, OKRs, and KPIs, and present status to executives.

You will establish AI-specific PMO standards, oversee funding and benefits tracking, and ensure responsible AI practices while partnering with Data/ML, MLOps, and security teams.

Qualifications

• BS/BA in technical or business field or equivalent work experience required. MBA preferred.
• 7-10+ years in program/project management; 3+ managing AI/ML initiatives.
• Proven people‑leadership experience in managing and coaching direct reports.
• Experience delivering complex, client-facing AI programs.
• Strong understanding of AI/ML concepts, data governance, and MLOps.
• Excellent executive communication and stakeholder leadership.
• PMP Certification.

Responsibilities

• Serve as primary executive-facing PMO leader for AI programs.
• Translate client business objectives into AI roadmaps, OKRs, and KPIs.
• Present portfolio status, risks, options, and value realization to client executives.
• Lead steering committees, QBRs, and executive communication.
• Establish PMO standards tailored to AI, including AI/ML lifecycle stage gates.
• Run portfolio intake, prioritization, funding, and benefits tracking.
• Implement AI-augmented reporting, dashboards, and risk sensing.
• Oversee end-to-end delivery of AI solutions, including data readiness, model validation, deployment, and adoption.
• Ensure alignment to responsible AI principles and compliance.
• Partner with Data/ML Engineering, MLOps, Security, and Business stakeholders.
• Lead, mentor, and coach PMs, TPMs, and analysts.
• Manage staffing, workload balancing, and performance.
• Foster a high-performing, client-centric culture.

Skills

Executive communication

Stakeholder leadership

People leadership

AI/ML concepts

Data governance

MLOps familiarity

Education

BS/BA in technical or business field

MBA preferred

PMP Certification

Job description

NiCE is seeking a Manager, PMO - AI to lead client-facing AI programs and govern delivery across AI/ML initiatives. You will manage teams, translate client objectives into roadmaps, OKRs, and KPIs, and present status to executives.

You will establish AI-specific PMO standards, oversee funding and benefits tracking, and ensure responsible AI practices while partnering with Data/ML, MLOps, and security teams.