AI Platform Success Manager

Smart Energy Water; Irvine (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

SEW.ai seeks an AI Platform Success Manager to serve as the key growth owner and main contact for SEW.ai clients. You will drive platform adoption, advocate for client success, and collaborate with leadership to align strategic goals.

Candidates should bring 5+ years in SaaS customer success or account management, with strong communication and problem-solving skills, and a track record in driving cross-sell opportunities within the Payments domain.

Qualifications

• 5+ years of experience in SaaS Customer Success or Account Management.
• Experience with full client responsibility and pursuing cross-sale opportunities.
• Payments industry experience is preferred.

Responsibilities

• Maintain pulse on client SEW.ai platform operations and business strategy; measure innovation and satisfaction.
• Collaborate with clients to optimize business processes and identify opportunities to increase sales and reduce costs.
• Monitor client KPIs and take actions to improve them.
• Drive growth by aligning with client leadership to understand objectives and execute strategic plans.
• Manage SEW.ai and client solution improvements.
• Provide thought leadership and challenge business strategy when appropriate.

Skills

SaaS Customer Success

Account Management

Cross-sell Upsell

Client Relationship

Payments industry

Job description

SEW.ai leading AI platforms that empower and engage billions of customers and workforce to global Power, Water, Gas, Solar and eMobility industry. As the leading #1 SEW.ai platform provide world-class Customer Experience (CX), Workforce Experience (WX), Payment Experience (PX), Intelligent Experience (iX), Business Experience (BX) and Grid Experience (GX) platforms—helping billions of people Engage, Empower, and Educate themselves to save energy and water.

Quick Highlights:

• 450+ global clients across the U.S., Europe, Canada, Australia, the Middle East, and Asia Pacific
• 1,550+ employees and growing rapidly
• Millions of users engaged monthly
• 150+ industry awards and global recognition from Forbes, Wall Street Journal, and LA Times

Searching for your dream job? We are a true global company that values building meaningful relationships and maintaining an enthusiastic work environment while fostering innovation and creativity. At SEW.ai, we believe that everyone contributes to our success, and in return, we provide opportunities for them to learn new skills and build a rewarding professional career.

Summary

In this role, you will be responsible for building and maintaining innovation mindset with deep problem-solving trusted partner relationship with SEW.ai clients, helping them understand our current and future platform / product capabilities, and supporting them through their journey for next 5-10 years. As AI Platform Success Manager, you will key platform growth owner and point of contact for SEW.ai clients. To be successful in this role, you must have an unwavering commitment to client innovation, service, excellent communication skills, and an aptitude for problem solving. Demonstrated experience in a platform growth / sales environment is also necessary. A successful AI Platform Success Manager should be a team player and have an upbeat, positive outlook.

Responsibilities

• Having your finger on the pulse of your client SEW.ai platform operations and business strategy measuring innovation, satisfaction, asking about challenges, and offering help when needed
• Working with your SEW.ai clients with a strong mindset to understand and optimize their business processes and identify areas of opportunity to increase sales, reduce costs and maximize efficiency. Foster customer loyalty by frequently visiting clients and participating in industry events
• Monitoring clients’ key performance metrics and taking the necessary actions to improve them
• Drive growth by working closely with customers' technical and business executive leadership teams to deeply understand their business and technical objectives and execute strategic plans
• Manage SEW.ai and client solution improvements
• Providing thought leadership, innovation, and having the confidence to challenge business strategy with your client

Requirements

• Minimum 5+ years of relevant work experience in a SaaS Customer Success Management or Account Management role operating or supporting clients
• Experience in having full client responsibility, developing client accounts, managing platform roadmaps, and actively pursuing cross-sale and upsell opportunities
• Industry experience working in the Payments sector; SaaS start up experience preferred
• Able to influence business strategy and communicate effectively at all levels
• Able to understand client challenges from business and Technology perspectives
• Able to independently develop client accounts and create more value for our clients

"SEW is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.