AI Platform Services Lead — Enterprise Operations

Micron Technology, Inc; Boise (ID); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Paid family leave

Robust paid time-off program

Job summary

Micron Technology, Inc is seeking a Senior Manager for AI Platforms Service Management in Boise, Idaho. The role involves owning the end-to-end service lifecycle for enterprise AI platforms and leading a team of service engineers. Responsibilities include deployment, operations optimization, cost management, and incident management. Candidates should have substantial experience in enterprise IT, strong leadership skills, and a relevant degree. Micron offers competitive benefits and values diversity in the workplace.

Qualifications

• 7+ years of experience in enterprise IT, platform operations, service management.
• 5+ years of people leadership experience.
• Demonstrated ownership of enterprise SaaS or platform services.

Responsibilities

• Own the end-to-end lifecycle for Micron's AI platform portfolio.
• Lead enterprise-ready onboarding and configuration of each platform.
• Define and operate the service management framework.

Skills

Enterprise IT experience

Platform operations

Service management

People leadership

Communication skills

Education

Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, Business

Tools

Microsoft 365 Copilot

GitHub Copilot

Azure OpenAI

ServiceNow

Job description

Micron Technology, Inc is seeking a Senior Manager for AI Platforms Service Management in Boise, Idaho. The role involves owning the end-to-end service lifecycle for enterprise AI platforms and leading a team of service engineers. Responsibilities include deployment, operations optimization, cost management, and incident management. Candidates should have substantial experience in enterprise IT, strong leadership skills, and a relevant degree. Micron offers competitive benefits and values diversity in the workplace.