AI Operations & Transformation Leader

Siemens Healthineers; Cary (NC); Hybrid; USD 173,000 - 237,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term and short-term disability

Paid parking/public transportation

Paid time off

Paid sick and safe time

Job summary

Siemens Healthineers in Cary, NC seeks a Head of AI Operationalization & Transformation for North America Customer Service. You will bridge AI innovation with service workflows, deploying scalable solutions and measuring business value.

You will define problems, design future-state AI-enabled processes, and own adoption plans across field service, dispatch, scheduling, and operations. Hybrid work and travel up to 10% are expected.

Qualifications

• Bachelor’s degree in business, Engineering, Information Systems, Operations Management, Computer Science, Data/AI, or a related field; advanced degree preferred.
• 10+ years of experience in operational transformation, digital productization, process excellence, service operations, intelligent automation, or AI-enabled business transformation.
• Strong understanding of service operations, field service processes, dispatch, scheduling, case handling, customer support, process transparency, and operational performance management.
• Experience redesigning workflows and operating models around digital or AI-enabled tools, ideally beyond proof-of-concept stage.
• Proven ability to drive adoption, change management, user enablement, and sustained usage in complex organizations.

Responsibilities

• Translate AI innovations into operational capability and scalable solutions.
• Define the business problem, user need, and value hypothesis before scale-up.
• Ensure AI connects to real Customer Service pain points like scheduling and dispatch.
• Assess readiness for pilot, controlled rollout, or broader deployment.
• Redesign AI-enabled workflows and define roles, decision points, and controls.
• Own AI adoption, including user readiness, training needs, and feedback loops.
• Establish deployment readiness criteria focused on usability, reliability, and value.
• Monitor external AI trends and translate into practical recommendations for Customer Service.

Skills

Operational transformation

Stakeholder management

Change management

Executive communication

Cross-functional collaboration

Business product mindset

Requirements translation to IT/AI

Education

Bachelor’s degree (business, engineering, info systems, operations mgmt, CS, data/AI)

Advanced degree preferred

Tools

Power BI

Snowflake

Azure

ServiceNow

SAP

Job description

Siemens Healthineers in Cary, NC seeks a Head of AI Operationalization & Transformation for North America Customer Service. You will bridge AI innovation with service workflows, deploying scalable solutions and measuring business value.

You will define problems, design future-state AI-enabled processes, and own adoption plans across field service, dispatch, scheduling, and operations. Hybrid work and travel up to 10% are expected.