AI Operations Leader – Media Automation & Scale

NBCUniversal; Connecticut; Hybrid; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid leave

Tuition reimbursement

Employee discounts

Job summary

NBCUniversal seeks an operational leader to oversee AI capabilities within Global Media Operations (GMO). You will deploy AI-driven solutions that reduce manual touchpoints, align with the LRP, and power automation across 24x7 teams.

The role blends operational workflows, project management, AI tooling, and business acumen to transform GMO through AI and automation, requiring strong executive communication and media industry background.

Qualifications

• Bachelor's degree in a media-related field preferred.
• 12+ years of relevant experience in media, with experience delivering complex operational or automation projects.
• 2+ years of relevant experience owning a portfolio of initiatives and prioritizing work based on business impact.
• Demonstrated ability to influence product roadmaps and align cross-functional stakeholders.
• Strong proficiency in workflow documentation, technical analysis, project management, and product roadmaps.
• Strong executive communication skills with the ability to translate complex initiatives into business value.
• Background in television, film, or digital media distribution.

Responsibilities

• Identify and prioritize AI and automation opportunities within GMO by defining problem statements and quantifying costs.
• Help define GMO’s AI strategy and next-generation content supply chain by building a reference architecture.
• Lead teams of knowledge workers and builders to create workflows, skills, and agents within approved platforms.
• Lead the end-to-end delivery of AI and automation solutions across the project lifecycle.
• Lead the operational rollout of AI solutions, including SOP development, user training, and adoption measurement.
• Partner cross-functionally with Product, Engineering, and other O&T teams to deliver integrated, scalable AI solutions.
• Engage external vendors to scope AI and automation solutions while maintaining relationships.
• Act as a liaison to NBCUniversal's Enterprise AI organization to leverage training and best practices.

Skills

Media industry experience

Portfolio ownership

Executive communication

Workflow documentation

Project management

Product roadmaps

Technical analysis

AI tooling

Cross-functional collaboration

Education

Bachelors in media-related field

Tools

Lucidchart

Airtable

Smartsheet

MS Office 365

Job description

NBCUniversal seeks an operational leader to oversee AI capabilities within Global Media Operations (GMO). You will deploy AI-driven solutions that reduce manual touchpoints, align with the LRP, and power automation across 24x7 teams.

The role blends operational workflows, project management, AI tooling, and business acumen to transform GMO through AI and automation, requiring strong executive communication and media industry background.