AI Operations Lead — Media Automation & Strategy

NBCUniversal; Colorado; Hybrid; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Paid leave

Tuition reimbursement

Discounts and perks

Job summary

NBCUniversal is seeking an operational leader to drive AI capabilities within Global Media Operations (GMO). The role focuses on deploying AI-driven automation to reduce manual touchpoints and enable scalable, 24x7 operations.

The ideal candidate blends media industry experience with technology fluency, project management, and executive communication to transform GMO through AI and automation.

Qualifications

• Bachelor's degree in a media-related field preferred.
• 12+ years of relevant experience in media, with experience delivering complex operational or automation projects.
• 2+ years of relevant experience owning a portfolio of initiatives and prioritizing work based on business impact.
• Demonstrated ability to influence product roadmaps and align cross-functional stakeholders.
• Strong proficiency in workflow documentation, technical analysis, project management, and product roadmaps.
• Strong executive communication skills with the ability to translate complex initiatives into business value.
• Background in television, film, or digital media distribution.

Responsibilities

• Identify and prioritize AI opportunities within GMO; define problems, quantify costs, articulate value aligned with LRP.
• Help define GMO’s AI strategy and next-generation content supply chain by building a reference architecture and defining agents and sub-agents.
• Lead teams of knowledge workers and builders to create workflows, skills, and agents within approved platforms.
• Lead the end-to-end delivery of AI and automation solutions across the project lifecycle.
• Lead the operational rollout of AI solutions, including SOP development, user training, and adoption measurement.
• Partner cross-functionally with Product, Engineering, and other O&T teams to deliver integrated, scalable, and secure AI solutions aligned to NBCUniversal's enterprise governance standards.
• Engage external vendors to scope AI and automation solutions, while maintaining strong relationships to stay current on evolving capabilities.
• Act as a liaison to NBCUniversal's Enterprise AI organization to leverage training, accelerators, and best practices while contributing to broader AI enablement initiatives.
• All other duties as assigned

Skills

Executive communication

Workflow documentation

Technical analysis

Project management

Product roadmaps

Cross-functional influence

Executive-level communication

Media distribution knowledge

Education

Bachelor's degree in media-related field

Tools

Lucidchart

Airtable

Smartsheet

Microsoft Office 365

Job description

NBCUniversal is seeking an operational leader to drive AI capabilities within Global Media Operations (GMO). The role focuses on deploying AI-driven automation to reduce manual touchpoints and enable scalable, 24x7 operations.

The ideal candidate blends media industry experience with technology fluency, project management, and executive communication to transform GMO through AI and automation.