AI Operations Manager

NBCUniversal; New York (NY); Hybrid; USD 115,000 - 140,000; Full time

Benefits offered by this job

Hybrid schedule

Benefits package

401(k)

Job summary

NBCUniversal is seeking an operational leader to drive AI capabilities within Global Media Operations (GMO). You will deploy AI-driven automation to reduce manual touchpoints, scale operations, and support 24x7 teams with governance-aligned solutions.

The ideal candidate has media-industry experience and strong skills in project management, AI tooling, and executive communication. The role blends operational insight with technical execution and teamwork in a hybrid NYC-area setting.

Qualifications

• Bachelor’s degree preferred in a related field.
• Experience delivering complex operational or automation projects in media.
• Strong ability to translate initiatives into business value.

Responsibilities

• Identify and prioritize AI/automation opportunities within GMO and define value proposition.
• Translate priority use cases into actionable requirements and build workflows.
• Lead end-to-end delivery of AI and automation solutions across the project lifecycle.
• Oversee rollout including SOPs, training, and adoption measurement.
• Partner with Product, Engineering, and O&T to deliver scalable AI solutions.
• Engage external vendors to scope AI capabilities and maintain executive relationships.
• Coordinate with NBCUniversal Enterprise AI for training and best practices.

Skills

Executive communication

Project management

Workflow documentation

Technical analysis

Product roadmaps

Media industry experience

Education

Bachelor's degree in media

Tools

Lucidchart

Airtable

Smartsheet

Microsoft Office 365

Job description

• Business Segment: Operations & Technology
• Compensation: USD 115000 - USD 140000 - yearly

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description

We are seeking an operational leader to oversee the implementation of artificial intelligence (AI) capabilities within Global Media Operations (GMO). This new role will be responsible for deploying AI-driven technologies that reduce manual touchpoints across the operation in alignment with our LRP. These solutions will power automation and innovation, increase productivity, improve scalability, and support 24x7 operational teams.

We are looking for someone with foundational experience working within the media industry and who is passionate about technology, including AI and automation. A successful candidate will strive to understand a variety of operational workflows, collaborate to get things done across a matrixed organization, and communicate effectively across multiple levels of the organization.Blending an understanding of operational workflows, project management, AI tooling, and business acumen, the ideal candidate will effectively utilize their diverse skillset to transform GMO through AI and automation.

Key Responsibilities

• Identify and prioritize AI and automation opportunities within GMO by defining problem statements, clarifying jobs-to-be-done, quantifying current costs, and articulating a clear value proposition in alignment with our LRP
• Translate priority use cases into actionable requirements and build workflows and skills within approved platforms
• Lead the end-to-end delivery of AI and automation solutions across the project lifecycle
• Lead the operational rollout of AI solutions, including SOP development, user training, and adoption measurement
• Partner cross-functionally with Product, Engineering, and other O&T teams to deliver integrated, scalable, and secure AI solutions aligned to NBCUniversal’s enterprise governance standards
• Engage external vendors to scope AI and automation solutions, while maintaining strong relationships to stay current on evolving capabilities
• Act as a liaison to NBCUniversal’s Enterprise AI organization to leverage training, accelerators, and best practices while contributing to broader AI enablement initiatives
• All other duties as assigned

Requirements

• Bachelor’s degree in a media-related field preferred
• 8+ years of relevant experience in media, with experience delivering complex operational or automation projects
• Strong proficiency in workflow documentation, technical analysis, project management, and product roadmaps
• Strong executive communication skills with the ability to translate complex initiatives into business value
• Background in television, film, or digital media distribution

Preferred Qualifications

• Experience with project management and workflow systems and tools (Lucidchart, Airtable, Smartsheet, Microsoft Office 365)
• Good interpersonal communication skills
• Comfortable compiling regular updates and presentations for an executive level audience
• Able to work well in groups or teams
• Highly organized
• Availability to work flexible hours, including occasional off-hours, weekends, and holidays, to support 24x7 Operations
• Able to easily ‘translate’ operational requirements to technical audiences
• Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.
  This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $115,000- $140,000.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [emailprotected] .

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