AI Operations Executive

Darwin AI; United States; Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Language Classes: English, Portuguese,

OpenAI or Gemini Premium License

Paid Time Off: 25 days

Job summary

Darwin AI is hiring an Onboarding Specialist to set up AI assistants for new clients and guide them through initial testing. You will translate client needs into technical configurations, build AI solutions, and coordinate with Sales, Support, and Product to ensure smooth handoffs and successful launches.

This role requires strong communication, organizational skills, and a passion for AI and technology, with proactive engagement via channels like WhatsApp to resolve blockers and ensure timely

Qualifications

• Experience in Customer Experience, Onboarding, or Technical Support.
• Ability to translate client needs into technical configurations.
• Experience creating and managing JSONs and understanding structured logic flows.
• Familiarity with automation tools like Zapier is a plus.

Responsibilities

• Lead onboarding for new client accounts to ensure successful launches.
• Conduct kick-off meetings to align expectations and gather requirements.
• Build and configure AI assistants based on client business logic.
• Collaborate with Sales, Customer Support, and Product for seamless handoffs.
• Maintain client communication via WhatsApp to resolve blockers.
• Deliver high-quality initial versions of AI assistants promptly.
• Monitor onboarding timelines to meet SLAs.
• Provide initial training and resources to help clients test their AI agents.

Skills

Customer Experience

Onboarding

Technical Support

JSON configurations & structured logic

Tools

Zapier

Job description

Responsibilities

• Carry out the onboarding process of new client accounts to ensure successful launch
• Conduct kick-off meetings to align expectations and gather requirements
• Build and configure AI assistants using internal tools based on client business logic
• Collaborate with Sales, Customer Support, and Product teams for seamless handoffs
• Maintain consistent client communication via WhatsApp to resolve blockers
• Deliver high-quality initial versions of AI assistants promptly
• Monitor onboarding timelines to ensure launches meet SLAs
• Provide initial training and resources to help clients test their AI agents

Requirements

• Proven experience in Customer Experience, Onboarding, or Technical Support
• Ability to translate client needs into technical configurations
• Experience creating and managing JSONs and understanding structured logic flows
• Familiarity with automation tools like Zapier is a plus
• Strong organizational skills for managing multiple parallel projects
• Excellent verbal and written communication skills
• Passion for technology and artificial intelligence

Benefits

• Language Classes: Access to English, Portuguese, and Spanish classes
• OpenAI or Gemini Premium License: Complimentary access for personal or professional use
• Paid Time Off: 25 days per year of paid vacations and holidays