Client Services Associate

Go.AI; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Go.AI is seeking a client services professional in the United States to own relationships with 15+ client accounts and drive AI adoption across deployments. You will collaborate with clients to identify pain points, define use cases, and collect data sources for integration, while leading onboarding and training initiatives.

The role requires 3+ years in client services or related fields, strong communication, emotional intelligence, and the ability to work cross-functionally with internal teams

Qualifications

• Bachelor’s degree in business, public health, information systems or liberal arts
• Demonstrated interest in B2B products, client services, compliance, or AI innovation
• 3+ years of experience in client services, consulting, account management, or customer support
• Action-oriented with strong judgement and follow-through
• Clear and professional written and verbal communication
• Ability to work cross-functionally with multiple client and internal teams
• Detail-oriented and quick learner
• Strong emotional intelligence and coachable
• Ability to explain technical concepts to non-technical users

Responsibilities

• Own relationships with 15+ client accounts
• Collaborate with client to understand pain points, determine AI use cases, define requirements and identify data sources for integration
• Lead the client onboarding process by delivering software trainings and facilitating regular checkpoints
• Manage deployment timelines and production readiness activities
• Lead customer training sessions for the company’s AI tools
• Administer regular customer experience surveys, relaying technical feedback to product teams and working with clients to improve user adoption
• Triage customer requests and elevate issues to technical support team

Skills

Client services experience

Account management

Communication skills

Problem solving

Education

Bachelor’s degree in business, public health, information systems or liberal arts

Job description

Responsibilities

• Own relationships with 15+ client accounts
• Collaborate with client to understand pain points, determine AI use cases, define requirements and identify data sources for integration
• Lead the client onboarding process by delivering software trainings and facilitating regular checkpoints
• Manage deployment timelines and production readiness activities
• Lead customer training sessions for the company’s AI tools
• Administer regular customer experience surveys, relaying technical feedback to product teams and working with clients to improve user adoption
• Triage customer requests and elevate issues to technical support team

Requirements

• Bachelor’s degree in business, public health, information systems or liberal arts
• Demonstrated interest in B2B products, client services, compliance, or AI innovation
• 3+ years of experience in client services, consulting, account management, or customer support
• Action-oriented with strong judgement and follow-through
• Clear and professional written and verbal communication
• Ability to work cross-functionally with multiple client and internal teams
• Detail-oriented and quick learner
• Strong emotional intelligence and coachable
• Ability to explain technical concepts to non-technical users