AI-Native Technical PM for Enterprise Services

Cisco Systems, Inc; San Jose (CA); On-site; USD 155,000 - 225,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with Cisco matching

Paid parental leave

Disability coverage

Life insurance

Stock grants

Job summary

Cisco Systems, Inc. in the United States seeks a leader to drive the Professional Services portion of Cisco CX's AI-native delivery shift.

You will own key artifacts, design end-to-end workflows, and collaborate across networks, infrastructure, and AI automation to accelerate customer outcomes. You will develop autonomy tiers, confidence scoring, and governance practices, and work with cross-functional teams to improve PS delivery rates and reduce cutover incidents, helping modernize Cisco's

Qualifications

• Experience in networking or infrastructure services such as Campus, Wireless, or SD-Access.
• Familiarity with customer-facing intake/insight platforms like Cisco IQ and automation platforms such as AgenticOps and AI Canvas.
• Knowledge of event-driven or state-machine-based workflow design (e.g., CMMN, BPMN) and governance frameworks for automated decision-making.
• Background in enterprise IT operations or security operations (ITOps/SecOps) and related workflows.
• Prior experience in AI/ML product strategy, AI product management, or applied AI engineering roles.

Responsibilities

• Own artifacts for lifecycle of services offered by Cx Delivery including Plan, Design, Implement and Operate end-to-end workflow.
• Drive design and execution of autonomous Domain Blocks, ensuring smooth handoffs at critical hard gates to optimize delivery speed and quality.
• Develop and implement autonomy tiers, confidence scoring, and compliance automation to improve service delivery outcomes.
• Collaborate cross-functionally to track and enhance PS delivery autonomy rates and reduce cutover incidents.

Skills

Networking

Infrastructure services

Automation platforms

AI/ML product strategy

Cross-functional collaboration

Tools

Cisco IQ

AgenticOps

AI Canvas

Job description

Cisco Systems, Inc. in the United States seeks a leader to drive the Professional Services portion of Cisco CX's AI-native delivery shift.

You will own key artifacts, design end-to-end workflows, and collaborate across networks, infrastructure, and AI automation to accelerate customer outcomes. You will develop autonomy tiers, confidence scoring, and governance practices, and work with cross-functional teams to improve PS delivery rates and reduce cutover incidents, helping modernize Cisco's