AI-Native Professional Services Product Lead

Cisco Systems, Inc.; San Jose (CA); Vor Ort; USD 155.000 - 225.000; Vollzeit

Zusammenfassung

Cisco is seeking a leader to drive the Professional Services portion of its AI-native delivery shift, owning end-to-end workflows from plan to operate. You will design autonomous Domain Blocks, ensure seamless handoffs at critical gates, and advance autonomy tiers and confidence scoring to boost delivery quality.

You will collaborate across teams to monitor PS autonomy rates and reduce cutover incidents, contributing to Cisco's vision of faster, smarter enterprise IT service delivery.

Qualifikationen

• Experience in networking or infrastructure services (Campus, Wireless, SD-Access).
• Familiarity with intake platforms like Cisco IQ and automation platforms such as AgenticOps and AI Canvas.
• Knowledge of event-driven or state-machine workflow design (CMMN, BPMN) and governance for automated decision-making.
• Background in enterprise IT operations or security operations (ITOps/SecOps).
• Experience in AI/ML product strategy, product management, or applied AI engineering.

Aufgaben

• Lead the Professional Services half of Cisco CX's AI-native delivery and own key artifacts.
• Drive design and execution of autonomous Domain Blocks with smooth handoffs at hard gates.
• Develop autonomy tiers, confidence scoring, and compliance automation to improve delivery outcomes.
• Collaborate cross-functionally to track PS delivery autonomy and reduce cutover incidents.
• Influence modernization of Cisco's service delivery to enable faster, smarter customer success.

Kenntnisse

Networking / infrastructure

Automation platforms (Cisco IQ, Agenti

Tools

CMMN

BPMN

Jobbeschreibung

Cisco is seeking a leader to drive the Professional Services portion of its AI-native delivery shift, owning end-to-end workflows from plan to operate. You will design autonomous Domain Blocks, ensure seamless handoffs at critical gates, and advance autonomy tiers and confidence scoring to boost delivery quality.

You will collaborate across teams to monitor PS autonomy rates and reduce cutover incidents, contributing to Cisco's vision of faster, smarter enterprise IT service delivery.