AI-Native Support Product Manager

Cisco Systems, Inc

San Jose (CA)

Vor Ort

USD 155.000 - 225.000

Vollzeit

Vor 6 Tagen

Sei unter den ersten Bewerbenden

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Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k) with Cisco match

Paid parental leave

Disability coverage

Life insurance

Paid time off

Zusammenfassung

Cisco Systems, Inc is seeking a Product Manager to lead the AI-native Support/TAC roadmap, shaping autonomous agent workflows and fast self-serve resolutions. You will define governance, improve case lifecycle, and collaborate across product, engineering, and support leadership to deliver measurable efficiency gains.

The role emphasizes agentic AI, cross-functional leadership, and strategic impact on deflection, entitlement accuracy, and services pipeline growth.

Qualifikationen

Minimum 5+ years in product management for technical support or customer-success platforms.
Hands-on experience with agentic AI and multi-agent orchestration.
Knowledge of support/ticketing lifecycle design and governance for automated workflows.

Aufgaben

Own end-to-end product roadmap for AI-native Support/TAC capabilities.
Define pre-case intake experience for fast self-serve resolution.
Lead SR Case lifecycle governance including classification and assignment.
Partner with Product/Engineering/Support to codify events and escalation policies.

Kenntnisse

Agentic AI experience

Autonomous AI agents

Multi-agent orchestration

Support lifecycle design

Governance for autonomous workflows

Product management

Ausbildung

Bachelor's or Master's in CS/Engineering/Data Science/Business

Tools

Cisco IQ

AgenticOps platform

AI Canvas

Jobbeschreibung