AI-Native Pro Services Product Lead

Cisco Systems, Inc; North Carolina; Vor Ort; USD 155.000 - 225.000; Vollzeit

Benefits dieser Stelle

Performance-based incentives

Comprehensive benefits (medical,Dental

Paid time off and holidays

Zusammenfassung

Cisco Systems, Inc. is seeking a leader for the Professional Services half of the AI-native delivery shift. You will own lifecycle artifacts, design autonomous Domain Blocks, and drive governance and scoring for automation to accelerate service delivery.

Lead cross-functional initiatives to improve delivery speed and quality, track autonomy metrics, and reduce cutover incidents, influencing Cisco's global service modernization and customer success outcomes.

Qualifikationen

• Experience in networking or infrastructure services such as Campus, Wireless, or SD-Access.
• Familiarity with Cisco IQ, AgenticOps and AI Canvas.
• Knowledge of event-driven or workflow design (CMMN, BPMN) and governance for automation.
• Background in ITOps/SecOps and related workflows.
• Experience in AI/ML product strategy or applied AI engineering roles.

Aufgaben

• Own artifacts like the Single case-based orchestrator for lifecycle of services.
• Design and execute autonomous Domain Blocks with smooth handoffs at hard gates.
• Develop autonomy tiers, confidence scoring, and compliance automation.
• Collaborate cross-functionally to track PS delivery autonomy rates and reduce cutover incidents.

Kenntnisse

Networking experience

Customer-facing platforms

Workflow design

ITOps/SecOps background

AI/ML product strategy

Collaboration skills

Tools

Cisco IQ

AgenticOps

AI Canvas

CMMN

BPMN

Jobbeschreibung

Cisco Systems, Inc. is seeking a leader for the Professional Services half of the AI-native delivery shift. You will own lifecycle artifacts, design autonomous Domain Blocks, and drive governance and scoring for automation to accelerate service delivery.

Lead cross-functional initiatives to improve delivery speed and quality, track autonomy metrics, and reduce cutover incidents, influencing Cisco's global service modernization and customer success outcomes.