AI/ML Supportability Lead for Cloud Platforms
Google LLC
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Descrizione del lavoro
Google Cloud is seeking a Supportability Technical Lead for AI/ML to shape the future of technical support across the AI/ML portfolio. Based in Sunnyvale, CA, the role partners with engineering and product teams to improve debuggability, diagnosability, and customer experience for enterprise customers.
The position requires strong AI/ML expertise and hands-on experience with Google Cloud Platform, AI model training, and web technologies.
Competenze
- Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- 9 years of experience in a technical role (e.g., Technical Solutions Engineer, Software Engineer, Customer Engineer, Professional Services, or Technical Program Management), troubleshooting or triaging technical issues.
- Experience in Google Cloud Platform, ADK, Generative AI and with AI model training, testing, evaluation, and tuning processes.
- Experience with web technologies (e.g., HTTP, HTML, DNS, TCP).
- Experience leveraging AI to build, read, and debug code (any language).
Mansioni
- Partner with Support, Engineering, and other cross-functional leadership to define and drive the roadmap for technical support innovation and agility across the AI/ML product portfolio.
- Understand customer issues, advocate for their needs with internal teams, including product and engineering teams, to find ways to deliver support and products.
- Resolve technical troubleshooting and mitigating complex systemic problems faced by our customers.
- Design the future state of technical support and customer experience by defining and advocating new standards for support processes, telemetry, tooling, and operational readiness.
- Oversee support launch readiness and excellence for new AI/ML products and identify targeted opportunities to transform the support experience.
Descrizione del lavoro
Google Cloud is seeking a Supportability Technical Lead for AI/ML to shape the future of technical support across the AI/ML portfolio. Based in Sunnyvale, CA, the role partners with engineering and product teams to improve debuggability, diagnosability, and customer experience for enterprise customers.
The position requires strong AI/ML expertise and hands-on experience with Google Cloud Platform, AI model training, and web technologies.
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