AI/ML Supportability Tech Lead, Cloud Platform, Equity

Google LLC; Sunnyvale (CA); Presencial; USD 176.000 - 256.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity

Bonus target (20%)

Benefits

Descripción de la vacante

Google LLC in Sunnyvale, CA, is seeking a senior role overseeing AI/ML product support and technical strategy. The candidate will partner with engineering, product, and support teams to define roadmaps and deliver innovative AI-powered solutions for complex customer needs.

The position emphasizes leading cross-functional initiatives, driving quality and readiness for new AI/ML products, and delivering measurable improvements in supportability and customer success.

Formación

• Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 13 years of experience in a technical role, troubleshooting or triaging technical issues.
• Experience in Google Cloud Platform, ADK, Generative AI and with AI model training, testing, evaluation, and tuning processes.
• Experience with web technologies (e.g., HTTP, HTML, DNS, TCP).
• Experience leveraging AI to build, read, and debug code (any language).

Responsabilidades

• Partner with Support, Engineering, and other cross-functional leadership to define and drive the roadmap for technical support innovation and agility across the AI/ML product portfolio.
• Identify customer issues, advocate for their needs with internal teams, including product and engineering teams, to find ways to deliver support and products.
• Resolve technical troubleshooting and mitigating complex systemic problems faced by our customers.
• Design the future state of technical support and customer experience by defining and advocating new standards for support processes, telemetry, tooling, and operational readiness.
• Oversee support launch readiness and excellence for new AI/ML products and identify targeted opportunities to transform the support experience.

Conocimientos

AI/ML experience

Generative AI

GCP

Web technologies

AI debugging

Educación

Bachelor's degree in STEM

Herramientas

ADK

Descripción del empleo

Google LLC in Sunnyvale, CA, is seeking a senior role overseeing AI/ML product support and technical strategy. The candidate will partner with engineering, product, and support teams to define roadmaps and deliver innovative AI-powered solutions for complex customer needs.

The position emphasizes leading cross-functional initiatives, driving quality and readiness for new AI/ML products, and delivering measurable improvements in supportability and customer success.