AI/ML Software Engineer II — Generative AI & LLM Platforms

Hobbsnews; Charlotte, Northern (NC, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Bank of America is seeking an engineer for the Erica, Chat, and Voice Technology organization to design, develop and support scalable AI-powered banking experiences.

You will work with generative AI, LLMs, RAG and intelligent search to deliver enterprise-scale solutions across digital channels.

This role offers collaboration with data scientists, architects and product leaders in a fast-paced environment and opportunities to impact millions of clients.

Qualifications

• 1+ years of software development experience using Java, Python or related technologies.
• Strong object‑oriented programming and software design skills.
• Experience building enterprise applications and RESTful web services.
• Knowledge of AI/ML concepts and experience developing AI‑enabled applications.
• Familiarity with Large Language Models (LLMs), Generative AI and modern AI frameworks.
• Experience implementing Retrieval Augmented Generation (RAG) solutions and retrieval techniques.
• Experience working with source control tools such as Git.
• Strong analytical and problem solving skills.
• Good verbal and written communication skills.
• Experience working in Agile development environments.

Responsibilities

• Codes solutions and unit test to deliver a requirement/story per the defined acceptance criteria and compliance requirements
• Designs, develops and modifies architecture components, application interfaces and solution enablers while ensuring principal architecture integrity is maintained
• Mentors other software engineers and coach team on Continuous Integration and Continuous Development (CI‑CD) practices and automating tool stack
• Executes story refinement, definition of requirements and estimating work necessary to realise a story through the delivery lifecycle
• Performs spike/proof of concept as necessary to mitigate risk or implement new ideas
• Automates manual release activities
• Designs, develops and maintains automated test suites (integration, regression, performance)
• Implement high‑quality code following enterprise standards, architecture patterns and engineering best practices.
• Participate in solution design discussions and contribute to technical implementation decisions.
• Develop and integrate AI/ML‑powered capabilities into enterprise applications.
• Support implementation of Generative AI and Retrieval Augmented Generation (RAG) solutions.
• Develop and maintain RESTful APIs, microservices and backend services.
• Perform code reviews and contribute to continuous improvement of engineering practices.
• Troubleshoot, debug and resolve application and production issues.
• Ensure solutions meet security, performance, scalability and reliability requirements.
• Collaborate with product owners, architects and engineering teams to deliver business requirements.
• Support deployment, monitoring and optimisation of applications across enterprise environments.
• Participate in Agile ceremonies including sprint planning, estimation and retrospectives.

Skills

Application Development

Automation

Influence

Solution Design

Technical Strategy Development

Architecture

Business Acumen

DevOps Practices

Result Orientation

Solution Delivery Process

Analytical Thinking

Collaboration

Data Management

Risk Management

Test Engineering

Education

Bachelor's or Master's Degree in Computer Science, Engineering, Information Systems or a related field

Tools

Git

Docker

Kubernetes

Job description

Bank of America is seeking an engineer for the Erica, Chat, and Voice Technology organization to design, develop and support scalable AI-powered banking experiences.

You will work with generative AI, LLMs, RAG and intelligent search to deliver enterprise-scale solutions across digital channels.

This role offers collaboration with data scientists, architects and product leaders in a fast-paced environment and opportunities to impact millions of clients.