AI/ML Platform Lead — Hybrid (Azure & Databricks)

Ahold Delhaize USA; Salisbury (NC); Hybrid; USD 136,000 - 204,000; Full time

Job summary

Ahold Delhaize USA, a leader in grocery retail technology, seeks an AI/ML Tech Platform Manager to own a major platform area, prioritizing capabilities, standards, and integrations to improve reliability and developer experience.

The role partners with engineering managers, architects, and product teams to translate needs into platform requirements, drive adoption, and measure value through KPIs. We offer a flexible/hybrid schedule with 3 in-person days at Salisbury, NC and 2 remote days.

Qualifications

• Bachelor's degree or equivalent years of work experience.
• 8+ years in platform, product, or technical leadership roles.
• 6+ years working in the AI/ML space.
• 5+ years of experience with Azure.
• 5+ years of experience with Databricks.
• Strong grasp of lifecycle management, integration patterns, and operational excellence.
• Proficiency with Agile planning, ceremonies, and outcome tracking.
• Strong communication and stakeholder partnership skills.

Responsibilities

• Maintain vision and roadmap for assigned platform domains, defining the why and what behind platform capabilities and investments.
• Advocate for stakeholder and tenant needs by gathering customer feedback, usage signals, and operational insights on how the platform is performing.
• Translate stakeholder needs into platform requirements, service definitions, and clear acceptance criteria in partnership with engineering managers and architects.
• Prioritize and deliver capabilities; manage tradeoffs, dependencies, and change impacts across teams and integrations.
• Partner with engineering managers and architects to identify innovation and continuous improvement opportunities across the platform, balancing reliability, cost, and developer experience.
• Monitor lifecycle health, including reliability, performance, and security; guide improvements that reduce operational risk and technical debt.
• Support platform governance by partnering with engineering managers across teams to enforce platform guidelines and policies, and by collaborating with other platform owners to improve governance and change management practices.
• Participate in agile ceremonies and provide feedback and guidance where needed to ensure decisions are documented and follow-through is maintained.
• Provide platform owner review and signoff with the platform engineering manager before platform components are considered done, ensuring alignment to agreed standards and requirements.
• Partner with product teams to drive adoption and measure value realization through outcomes, KPIs, and stakeholder feedback.
• Coordinate outward communication to platform consumers and partners regarding impactful platform events, including outages, releases, and notable changes.
• Report progress, risks, and decisions to leadership and collaborators with clear, timely updates.
• May be called upon to support critical escalations and must be available during urgent IT incidents as needed.

Skills

Azure

Databricks

AI/ML leadership

Platform leadership

Agile planning

Stakeholder management

Communication

Education

Bachelor's degree

Job description

Ahold Delhaize USA, a leader in grocery retail technology, seeks an AI/ML Tech Platform Manager to own a major platform area, prioritizing capabilities, standards, and integrations to improve reliability and developer experience.

The role partners with engineering managers, architects, and product teams to translate needs into platform requirements, drive adoption, and measure value through KPIs. We offer a flexible/hybrid schedule with 3 in-person days at Salisbury, NC and 2 remote days.