AI Insights Product Builder: Build Customer Intelligence

Figma; United States; Remote; USD 169,000 - 250,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Retirement benefits with company贡献

Parental leave and family planning

Mental health and wellness benefits

Paid time off and holidays

Job summary

Figma’s AI Insights team is hiring a builder with exceptional design craft and deep AI fluency to create internal products that deepen customer understanding. You’ll own ideas through design, build, evaluation, and adoption, using AI tools to ship and iterate with a user-centered approach.

You’ll report to the Director of AI Insights and collaborate with Research, Design, Product, and Engineering to drive adoption and impact across Figma’s teams in the US.

Qualifications

• Proven ability in UX or product design with strong interaction design and visual judgment.
• Hands-on experience building internal AI-powered products.
• Deep AI fluency to connect models, data, and tools.

Responsibilities

• Identify where Figmates need better customer understanding. Choose opportunities where an internal product can make a meaningful difference
• Design clear, compelling experiences that help employees find customer evidence, understand needs, and make informed decisions
• Use AI tools to build and ship internal products. Own the work from initial concept through launch and continued use
• Ship focused versions early. Improve them rapidly through feedback, actual use, and careful attention to interaction and visual details
• Define a high quality bar for AI behavior, evidence quality, and usability. Build evaluations that expose failures and verify improvements
• Partner with Research, Design, Product, Engineering, and internal users to launch products and support adoption
• Demonstrate what you build, explain your decisions, and share reusable tools and practices. Measure whether the products improve customer understanding

Skills

UX design

Product design

AI fluency

Interaction design

Visual judgment

Design tooling

Tools

AI tools

Job description

Figma’s AI Insights team is hiring a builder with exceptional design craft and deep AI fluency to create internal products that deepen customer understanding. You’ll own ideas through design, build, evaluation, and adoption, using AI tools to ship and iterate with a user-centered approach.

You’ll report to the Director of AI Insights and collaborate with Research, Design, Product, and Engineering to drive adoption and impact across Figma’s teams in the US.