AI Infra Operations Leader — Scale Next-Gen Data Centers

Designworks Talent LLC; Bellevue (WA); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid holidays

Job summary

Designworks Talent LLC is seeking an experienced Data Center Operations and Maintenance Manager to lead the Operations & Maintenance organization behind our next-generation AI infrastructure. The role is hybrid based in Bellevue, WA, with a leadership scope across regional or multi-facility operations.

You will partner with Engineering, Infrastructure, Networking, Hardware, and Customer Operations to deliver reliable, scalable, and high-performance AI infrastructure systems, shaping long-term

Qualifications

• Experience leading Operations, Site Reliability, Infrastructure Operations, Data Center Operations, or Production Engineering organizations.
• Proven success building or scaling operations teams within cloud infrastructure, hyperscale environments, AI infrastructure, or large distributed systems.
• Deep expertise in production operations, incident management, service reliability, and operational excellence.
• Experience leading cross-functional teams during high-severity production incidents.
• Strong understanding of infrastructure operations across compute, networking, storage, and hardware environments.
• Demonstrated success building operational processes, organizational structure, and scalable support models in high-growth environments.
• Executive-level communication skills with the ability to influence engineering and business leadership.
• Comfortable operating in an early-stage organization where many systems and processes are being built for the first time.

Responsibilities

• Build, lead, mentor, and grow high-performing Operations & Maintenance teams.
• Develop the operational strategy, organizational structure, and execution model supporting large-scale AI infrastructure.
• Establish world-class operational processes, including incident response, change management, problem management, and service reliability.
• Lead major incident management efforts and executive communications during production events.
• Drive operational excellence through proactive monitoring, observability, automation, and continuous improvement initiatives.
• Partner with Engineering to ensure operational readiness for new infrastructure deployments and platform launches.
• Define service level objectives (SLOs), operational KPIs, and reliability metrics across the infrastructure portfolio.
• Build scalable on-call programs, escalation models, runbooks, and operational governance.
• Champion root cause analysis and long-term corrective actions to improve platform resilience.
• Influence infrastructure architecture and operational tooling to improve availability, efficiency, and customer experience.
• Help shape the long-term operations organization as the company expands globally.

Skills

Operations leadership

Incident management

Service reliability

Cross-functional leadership

Executive communication

Cloud infrastructure

On-call program design

Observability tooling

Tools

Grafana

Prometheus

Datadog

PagerDuty

Opsgenie

Job description

Designworks Talent LLC is seeking an experienced Data Center Operations and Maintenance Manager to lead the Operations & Maintenance organization behind our next-generation AI infrastructure. The role is hybrid based in Bellevue, WA, with a leadership scope across regional or multi-facility operations.

You will partner with Engineering, Infrastructure, Networking, Hardware, and Customer Operations to deliver reliable, scalable, and high-performance AI infrastructure systems, shaping long-term