AI-First Operating Model Architect

MetLif; Cary (NC); Hybrid; USD 130,000 - 160,000; Full time

Benefits offered by this job

Health and dental insurance

401(k) with employer matching

Life insurance

Parental leave

Job summary

MetLife seeks a senior practitioner to lead the design of AI-first delivery operating models, including role definitions, decision rights, and governance across CIO organizations. The role blends enterprise architecture with regulated-delivery experience to redefine how teams plan, build, and govern AI-enabled software in a large enterprise.

You will author reference artifacts, partner with enterprise DevSecOps and Platform Engineering, and drive transition strategies for the target operating

Qualifications

• Hands-on experience designing agentic AI delivery roles, accountability, oversight, and archetypes.
• Extensive enterprise-architecture or operating-model consulting background in regulated environments.
• Experience designing flow-based delivery systems and modern Agile ways of working (SAFe, Lean, Kanban).
• Knowledge of governance, controls, and evidence capture for regulated delivery, including agent-executed work documentation.

Responsibilities

• Design AI-first governance, roles, and decision rights within CIO-led delivery.
• Create human-agent operating models and escalation workflows.
• Craft end-to-end lifecycle architecture reconciling PDLC/SDLC with enterprise standards.
• Collaborate with delivery leaders to incorporate field feedback and validate models.
• Produce reference artifacts: decision-rights matrices, cadences, and practical examples.
• Define readiness and adoption plans for structural change in large tech organizations.
• Ensure alignment with enterprise architecture standards and platform constraints.
• Support transition from current to AI-first operating model with sequencing and impact analysis.
• Validate designs with risk, audit, and platform engineering partners.

Skills

Agentic AI frameworks

Enterprise architecture experience

Flow-based delivery knowledge

Governance & controls design

Regulated delivery experience

Education

Bachelor's degree in a related field

Formal grounding in change methodology (Team Topologies, Prosci, TOGAF, etc.)

Tools

SAFe

Scrum

Kanban

TOGAF

Job description

MetLife seeks a senior practitioner to lead the design of AI-first delivery operating models, including role definitions, decision rights, and governance across CIO organizations. The role blends enterprise architecture with regulated-delivery experience to redefine how teams plan, build, and govern AI-enabled software in a large enterprise.

You will author reference artifacts, partner with enterprise DevSecOps and Platform Engineering, and drive transition strategies for the target operating