AI-First CS Leader — US Growth & Strategy

Dust; New York (NY); Presencial; USD 260.000 - 340.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity package

MacBook Pro

SoHo NYC office

Descripción de la vacante

Dust is seeking a Head of Customer Success US to lead the US CS organization and embed AI-enabled workflows for strategic customers. You will hire, develop, and align teams across Dust, partnering with Sales and Product to evolve post-sales success at scale.

You will drive measurable value, set the strategy for customer outcomes, and shape how AI-driven services support retention and expansion as the company grows.

Formación

• Experience leading Customer Success or post-sales teams in B2B SaaS.
• Ability to translate customer value into measurable outcomes and retention signals.
• Influence across functions beyond direct reporting lines.
• Ability to explain how AI agents fit into customer workflows and impact.
• Active use of AI to improve customer outcomes.

Responsabilidades

• Define and lead the US Customer Success approach, including segmentation and engagement levels.
• Establish a US CS scorecard measuring adoption, value, and retention.
• Create operating rhythms turning customer health and renewal risk into actions.
• Make prioritization and resourcing decisions balancing urgency, value, and capacity.
• Initially manage strategic accounts and progressively hand over as the team grows.
• Build and develop the US CS team with clear goals and regular reviews.
• Partner with Sales and Product to ensure smooth post-sales handoffs and feedback loops.
• Translate recurring customer needs into product feedback and evidence-based improvements.

Conocimientos

Customer Success leadership

Value realization

Cross-functional collaboration

AI in customer workflows

Post-sales experience

Descripción del empleo

Dust is seeking a Head of Customer Success US to lead the US CS organization and embed AI-enabled workflows for strategic customers. You will hire, develop, and align teams across Dust, partnering with Sales and Product to evolve post-sales success at scale.

You will drive measurable value, set the strategy for customer outcomes, and shape how AI-driven services support retention and expansion as the company grows.