AI Experience Research Leader, Mixed-Methods

Moveworks; Santa Clara (CA); Presencial; USD 259.000 - 350.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity

Variable compensation

Health plans

401(k) plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Descripción de la vacante

Moveworks is seeking a Principal Experience Researcher, AI to transform complex user behavior into actionable product direction. You will blend qualitative insights with quantitative analysis to inform AI-driven experiences and model evaluation.

You’ll bridge end-user experiences and machine learning systems, translating needs and feedback into measurable signals to improve usability, trust, and outcomes across the product. Collaboration with technical partners is essential.

Formación

• Experience integrating AI into work processes and decision-making.
• 10+ years of professional experience in user experience research, product research, human-computer interaction, behavioral science, or related field.
• Strong grounding in qualitative and quantitative research methods with sampling, survey design, experimentation, bias, validity, and data interpretation.
• Demonstrated ability to analyze large or complex behavioral datasets and translate findings into actionable product insights.
• Strong written, verbal, and visual communication skills suitable for diverse audiences.
• Strong collaboration and stakeholder-management skills across product managers, engineers, and designers.
• A portfolio or work samples showing research process, analytical capabilities, and impact on product decisions and user outcomes.

Responsabilidades

• Identify and prioritize opportunities by linking large-scale behavioral data with qualitative insights to shape product strategy and roadmap priorities.
• Set research strategy and prioritize portfolio around high-impact user and business questions.
• Translate user needs and behaviors into signals that inform AI/ML design, development, and evaluation.
• Define evaluation strategy for AI-powered experiences with frameworks and shared success measures.
• Investigate model and experience failures, identify recurring patterns, and suggest improvements.
• Serve as a strategic partner to product, design, engineering, data science, and ML leaders to align teams on evidence-based product direction.
• Evaluate concepts and product experiences from discovery to launch and continuous improvement.
• Communicate findings through narratives, visualizations, artifacts, and tailored recommendations.

Conocimientos

AI in workflows

Data analysis

Research methods

Cross-functional collaboration

Communication

Research portfolio

SQL

Python

Herramientas

SQL

Python

Descripción del empleo

Moveworks is seeking a Principal Experience Researcher, AI to transform complex user behavior into actionable product direction. You will blend qualitative insights with quantitative analysis to inform AI-driven experiences and model evaluation.

You’ll bridge end-user experiences and machine learning systems, translating needs and feedback into measurable signals to improve usability, trust, and outcomes across the product. Collaboration with technical partners is essential.