AI Experience Architect: Agentforce & Salesforce

NeuraFlash, LLC; United States; Teletrabalho; USD 110 000 - 230 000; Tempo integral

Resumo da oferta

NeuraFlash, Part of Accenture, seeks an Experience Architect, AI & Agentforce to design and deliver Agentforce-powered experiences for clients. You will collaborate with our AI team to shape GenAI solutions focused on experience design, architecture, and execution across Salesforce ecosystems.

The role emphasizes translating business needs into scalable architectures, guiding requirement gathering, and mentoring junior staff while partnering with cross-functional teams.

Qualificações

• 3+ years in a customer-facing technical consulting, enterprise architecture, or business process mapping role.
• 5+ years of CRM industry experience.
• Experience architecting and implementing Salesforce Service Cloud or Sales Cloud.
• Experience with GenAI prompt writing.
• Hands-on experience with Agentforce or other Generative AI driven platforms or Einstein Service Intelligence/Next Best Action.
• Ability to design and optimize business processes across disparate systems.
• Ability to tie outcomes to business value (return on investment) through storytelling.
• Proficiency with flow charting tools (e.g., Lucidchart).
• Ability to lead a cross-functional team to create rich end user experiences.
• Willing and able learner of new technologies.

Responsabilidades

• Provide industry best practices and serve as a trusted client advisor.
• Drive requirement gathering and serve as the Salesforce platform expert.
• Bring an experience design-focused mindset to solutions.
• Work with clients to build out their strategy and roadmap, enabling quick wins and longer-term goals.
• Leverage Salesforce technology such as Agentforce, Einstein Bots, Einstein for Service, or Service Intelligence.
• Provide input on detailed design specifications, infrastructure, and project plans.
• Translate business requirements into well-architected solutions.
• Coach and mentor junior technical and functional team members.
• Follow and understand new Salesforce product and technical capabilities.

Conhecimentos

Customer-facing consulting

Enterprise architecture

CRM experience

GenAI prompt writing

Agentforce / GenAI platforms

Einstein Service Intelligence / Next B

Cross-functional leadership

Flowcharting tools (Lucidchart)

Ferramentas

Agentforce

Einstein Service Intelligence

Next Best Action

Lucidchart

Sales Cloud

Service Cloud

Descrição da oferta de emprego

NeuraFlash, Part of Accenture, seeks an Experience Architect, AI & Agentforce to design and deliver Agentforce-powered experiences for clients. You will collaborate with our AI team to shape GenAI solutions focused on experience design, architecture, and execution across Salesforce ecosystems.

The role emphasizes translating business needs into scalable architectures, guiding requirement gathering, and mentoring junior staff while partnering with cross-functional teams.