AI-Enhanced TPM: Software Operations & Workflow Automation

Sonos LLC; Boston (MA); On-site; USD 118,000 - 147,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Open Time Off

Sick time

Holidays

Disability & Life

Voluntary benefits

Mental health benefits

Employee discount

Sonos Radio HD

Job summary

Sonos is seeking a Technical Program Manager for the Software Operations team in Boston. You will design, build, and continuously improve processes, workflows, and operating mechanisms across the software org, shaping an AI-enabled lifecycle and scalable practices for autonomous teams.

You’ll define metrics, reduce manual work via automation, and collaborate with engineers and leaders to drive productivity, quality, and transparency in a hybrid work setting with in-office days.

Qualifications

• 4-7 years of experience in software engineering, software operations, developer productivity, technical program management, product operations, or a similar role focused on improving how software teams work.
• Hands-on experience with software development tools such as Jira, Confluence, GitHub, CI/CD platforms, cloud services, or similar engineering systems.
• Practical experience using AI tools in your work and an interest in applying AI and automation to engineering workflows.
• Experience using data and metrics to understand problems, evaluate improvements, and drive decisions.
• Ability to work effectively with engineers and technical leaders while communicating clearly across technical and non-technical audiences.
• Qualified applicants must be able to work from the office 3 days per week.

Responsibilities

• Design, build, and continuously improve the processes, workflows, tools, and operating mechanisms used across the Sonos software development organization.
• Help build an AI-enabled software development lifecycle, using AI agents, automation, APIs, and deterministic workflows to reduce manual work and make engineering processes easier to use.
• Develop engineering metrics and feedback systems that help teams understand developer productivity, quality, flow, predictability, and organizational health.
• Help define and operate the planning and execution mechanisms that allow multiple autonomous software teams and programs to work effectively within a shared development model.
• Work directly with engineering teams to identify friction and bottlenecks, understand root causes, implement improvements, and measure outcomes.
• Turn complex or manual organizational processes into scalable systems that teams can use without requiring constant coordination or facilitation.
• Use data to evaluate the effectiveness of operational changes and communicate findings to technical and non-technical stakeholders.
• Contribute to the roadmapping, work tracking, and capacity planning systems that enable better investment and execution decisions.

Skills

Jira

Confluence

GitHub

CI/CD

AI tools

Data analytics

Cross-functional

Technical communication

Tools

Jira

Jira Product Discovery

Confluence

GitHub

Jenkins

AWS

Job description

Sonos is seeking a Technical Program Manager for the Software Operations team in Boston. You will design, build, and continuously improve processes, workflows, and operating mechanisms across the software org, shaping an AI-enabled lifecycle and scalable practices for autonomous teams.

You’ll define metrics, reduce manual work via automation, and collaborate with engineers and leaders to drive productivity, quality, and transparency in a hybrid work setting with in-office days.