AI-Enhanced Customer Advocate

BetterUp; United States; On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible paid time off

Learning and Development stipend

401(k) self-contribution

Volunteer Days

Job summary

BetterUp is on the lookout for a Customer Advocate to join our Customer Support Operations team, delivering exceptional support and empathy throughout customer journeys. The advocate will support customers via email and multi-channel methods, exceeding expectations and collaborating with cross-functional teams.

Qualified candidates should have 3-5 years of customer service experience, excellent problem-solving skills, and the ability to communicate clearly and empathetically, especially in challenging situations.

Qualifications

• 3-5 years of experience in customer service in a fast-paced environment.
• Experience in sales or retail is a bonus.
• Ability to handle upset customers with empathy.
• Outstanding written and verbal communication skills.

Responsibilities

• Provide expert support to BetterUp customers.
• Craft responses to enhance customer experience.
• Collaborate with teams to ensure timely delivery.
• Resolve complex customer issues effectively.

Skills

Customer service

Empathy

Problem-solving

Communication skills

Collaboration

Tools

Zendesk

Confluence

Jira

Stripe

Slack

Job description

BetterUp is on the lookout for a Customer Advocate to join our Customer Support Operations team, delivering exceptional support and empathy throughout customer journeys. The advocate will support customers via email and multi-channel methods, exceeding expectations and collaborating with cross-functional teams.

Qualified candidates should have 3-5 years of customer service experience, excellent problem-solving skills, and the ability to communicate clearly and empathetically, especially in challenging situations.