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Motion Recruitment in Massachusetts is seeking an AI Engineer, Agentic Customer Workflows, to design and build real-time AI systems, deploy LLMs, and own features from development to monitoring. This backend-focused role centers on API development, microservices, and production infrastructure, with strong emphasis on scalable, reliable AI-driven customer experiences.
The position is full-time, hybrid (3 days onsite in Waltham, MA) with a base salary of $127,000–$220,000 plus an annual incentive.
Job Description A growing technology-driven insurance organization is seeking an AI Engineer, Agentic Customer Workflows to help build and scale innovative AI-powered customer experiences. This position is ideal for a backend-focused engineer with strong experience deploying AI and Generative AI solutions in production environments.
In this role, you will design and develop real-time AI systems, integrate LLMs and machine learning models into scalable applications, and deliver production-ready AI capabilities that directly impact customer outcomes. You will partner closely with product and engineering teams while owning AI features throughout the full lifecycle, from development and deployment to monitoring and optimization.
This is not a traditional data engineering position focused on ETL processes or batch data pipelines. Instead, the role centers on backend services, model integration, API development, AI evaluations, and production infrastructure.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.