AI Engineer- Agentic Customer Flow

Next Insurance; Boston (MA); Hybrid; USD 127,000 - 220,000; Full time

Job summary

ERGO NEXT is seeking an AI Engineer with strong backend skills to design, build and scale AI-driven capabilities. The role centers on production-grade backend services, ML/LLM integration, and GenAI tooling with a focus on reliability and observability.

This position is hybrid, requiring three days in-office in Waltham, MA, and offers a competitive base salary and broad benefits. You will collaborate with product teams to translate requirements into robust technical plans, build end-to-end AI

Qualifications

• 4+ years of backend engineering experience in Python, Go, Java or similar.
• 4+ years of hands-on experience integrating ML or LLM models into production.
• Strong understanding of cloud infrastructure, microservices and observability.
• Ability to operate effectively under ambiguity and navigate dynamic environments.
• Strong communication and collaboration skills.

Responsibilities

• Design, implement and optimize backend services that support AI workflows.
• Integrate ML and LLM models into production systems with focus on performance, reliability and scalability.
• Building and owning AI features end to end.
• Evaluating/monitoring AI systems in pre-release/production environments.
• Building reliable AI systems and writing production code.
• Diagnose complex issues across data pipelines, model serving and backend components.
• Collaborate with product and cross functional teams to refine requirements and translate them into clear technical plans.
• Contribute to system design, architecture reviews and code quality improvements.
• Support innovation and continuous improvement by identifying opportunities and driving technical initiatives.

Skills

Backend engineering

Model performance evaluation

Distributed systems

Cloud infrastructure

Observability

Communication

Ambiguity navigation

Education

Bachelor's degree in CS or related field

Tools

Python

Go

Java

LLM integration

Microservices

Kubernetes

Job description

Location: Waltham, MA (hybrid: 3 days in-office)

ERGO NEXT’s mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. Simply put, wherever you find small businesses, you’ll find ERGO NEXT.Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow — that’s where you come in.

We are seeking an AI Engineer with strong backend skills to design, build and scale AI driven capabilities. The role focuses on building robust AI systems, developing the surrounding LLM harness and quality frameworks, leveraging advanced GenAI techniques, and implementing production monitoring for end-to-end delivery in a fast-paced environment. This opportunity is heavily focused on backend and GenAI work.

Responsibilities

• Design, implement and optimize backend services that support AI workflows.
• Integrate ML and LLM models into production systems with focus on performance, reliability and scalability.
• Building and owning AI features end to end.
• Evaluating/monitoring AI systems in pre-release/production environments.
• Building reliable AI systems and writing production code.
• Experience building or maintaining backend services or microservices.
• Diagnose complex issues across data pipelines, model serving and backend components. This role focuses on building active APIs, microservices, and real-time serving infrastructure. It is not a Data Engineering role focused on ETL or batch processing pipelines.
• Collaborate with product and cross functional teams to refine requirements and translate them into clear technical plans.
• Contribute to system design, architecture reviews and code quality improvements.
• Support innovation and continuous improvement by identifying opportunities and driving technical initiatives.

Requirements

• 4+ years of backend engineering experience in Python, Go, Java or similar.
• Familiarity with evaluating model performance using metrics.
• Proven experience building high performance or distributed systems.
• 4+ years of hands on experience integrating ML or LLM models into production.
• Strong understanding of cloud infrastructure, microservices and observability.
• Ability to operate effectively under ambiguity and navigate dynamic environments.
• Strong communication and collaboration skills.
• Hybrid Work Model: This role supports a flexible hybrid work model, requiring a minimum of three days per week on-site in the office, per company policy.

The range displayed on this job posting reflects the minimum and maximum target for new hire base salaries for the position in the location(s) listed. Within the range, individual pay is determined by additional factors, including, without limitation, job-related skills, experience, and relevant education or training. ERGO NEXT employees are also potentially eligible for our annual performance-based incentive program, in addition to our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more.

US annual base salary range for this full-time position:

$127,000 — $220,000 USD

Don’t meet every single requirement? Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every single qualification. At ERGO NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

One of our core values is 'Play as a Team'; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. ERGO Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. ERGO Next's policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.