AI Engineer- Agentic Customer Flow

ERGO NEXT Insurance; Waltham (MA); On-site; USD 152,000 - 206,000; Full time

Benefits offered by this job

Medical plan

Fully subsidized vision/dental options

Life insurance

Disability insurance

401(k)

Flexible paid time off

Parental leave

Job summary

ERGO NEXT Insurance in Waltham, MA is looking for an AI Engineer to design and scale AI-driven capabilities. This hybrid position focuses on developing backend systems and integrating ML models into production, ensuring performance and reliability.

The ideal candidate has strong backend engineering skills and experience in high-performance systems. ERGO NEXT offers a competitive salary range between $152,000 to $206,000 annually plus performance-based incentives and comprehensive benefits.

Qualifications

• 2+ years of backend engineering experience in Python, Go, Java or similar.
• Familiarity with evaluating model performance using metrics.
• Proven experience building high performance or distributed systems.
• 2+ years of hands on experience integrating ML or LLM models into production.
• Strong understanding of cloud infrastructure, microservices and observability.

Responsibilities

• Design, implement and optimize backend services that support AI workflows.
• Integrate ML and LLM models into production systems with focus on performance, reliability and scalability.
• Building and owning AI features end to end.
• Diagnose complex issues across data pipelines, model serving and backend components.
• Collaborate with product and cross‑functional teams to refine requirements.

Skills

Backend engineering experience

Python

Go

Java

Model performance evaluation

Cloud infrastructure

Microservices

Strong communication skills

Job description

Location: Waltham, MA (hybrid: 3 days in-office)

ERGO NEXT’s mission is to help entrepreneurs thrive. We’re doing that by building the only technology‑led, full‑stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. Simply put, wherever you find small businesses, you’ll find ERGO NEXT. Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow — that’s where you come in.

We are seeking an AI Engineer with strong backend skills to design, build and scale AI‑driven capabilities. The role focuses on building robust AI systems, developing the surrounding LLM harness and quality frameworks, leveraging advanced GenAI techniques, and implementing production monitoring for end‑to‑end delivery in a fast‑paced environment. This opportunity is heavily focused on backend and GenAI work.

Responsibilities

• Design, implement and optimize backend services that support AI workflows.
• Integrate ML and LLM models into production systems with focus on performance, reliability and scalability.
• Building and owning AI features end to end.
• Evaluating/monitoring AI systems in pre‑release/production environments.
• Building reliable AI systems and writing production code.
• Experience building or maintaining backend services or microservices.
• Diagnose complex issues across data pipelines, model serving and backend components. This role focuses on building active APIs, microservices, and real‑time serving infrastructure. It is not a Data Engineering role focused on ETL or batch processing pipelines.
• Collaborate with product and cross‑functional teams to refine requirements and translate them into clear technical plans.
• Contribute to system design, architecture reviews and code quality improvements.
• Support innovation and continuous improvement by identifying opportunities and driving technical initiatives.

Requirements

• 2+ years of backend engineering experience in Python, Go, Java or similar.
• Familiarity with evaluating model performance using metrics.
• Proven experience building high performance or distributed systems.
• 2+ years of hands on experience integrating ML or LLM models into production.
• Strong understanding of cloud infrastructure, microservices and observability.
• Ability to operate effectively under ambiguity and navigate dynamic environments.
• Strong communication and collaboration skills.
• Hybrid Work Model: This role supports a flexible hybrid work model, requiring a minimum of three days per week on‑site in the office, per company policy.

US Annual Base Salary Range For This Full‑time Position

$152,000—$206,000 USD

ERGO NEXT employees are also potentially eligible for our annual performance‑based incentive program, in addition to our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more.

ERGO Next Insurance is an equal‑opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non‑job‑related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.