AI Engineer

NextGenPros Inc; San Jose (CA); On-site; USD 200,000 - 260,000; Full time

Job summary

NextGenPros Inc is seeking a Staff Software AI Engineer (IC4) to drive innovation on the ServiceNow platform with a focus on AI-powered solutions. Ideal candidates will blend application development skills with a robust understanding of AI capabilities, working collaboratively across teams to enhance organizational processes within the Go-To-Market domain. This role offers the chance to influence how sales and marketing functions leverage cutting-edge AI technologies to optimize productivity and decision-making.

Qualifications

• 8-10 years of development experience with a focus in the AI space.
• Experience working with the ServiceNow platform.
• Familiarity with low-code workflows and AI technologies like Agentic AI and RAG.

Responsibilities

• Develop application workflows on the ServiceNow platform for sales enablement.
• Design scalable AI systems using LLMs and Knowledge Graphs.
• Implement AI agents for improved sales processes.

Skills

AI integration

Application development

Collaboration

Design thinking

Technical leadership

Job description

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Staff Software AI Engineer (IC4) with 8-10 years of development experience and a background in the Go-To-Market (GTM) domain. This role blends application development with cutting-edge AI capabilities—you’ll work on the ServiceNow platform, leverage AIA Studio for low-code AI workflows, and build intelligent solutions using technologies like Agentic AI, Retrieval-Augmented Generation (RAG), and Knowledge Graphs (KGs). Your work will help transform how sales, marketing, and customer-facing teams operate.

Key Responsibilities:

ServiceNow Engineering: Develop scalable and maintainable applications and workflows within the ServiceNow platform, aligning with GTM use cases (e.g., sales enablement, lead management, partner ops).

AIA Studio Development: Leverage AIA Studio to orchestrate AI workflows, integrate machine learning models, and streamline decision-making in GTM processes.

AI System Design: Design AI-powered systems that use LLMs, Agentic AI, and semantic retrieval to deliver contextual insights and automation.

RAG + KG Solutions: Build and maintain RAG pipelines enriched with Knowledge Graphs to surface relevant, real-time data to sales to help close the deal.

Agentic Workflows: Implement AI agents capable of task planning and execution (e.g., lead routing, customer scoring, higher deal velocity).

Cross-functional Collaboration: Work closely with Product, Business Operations to identify opportunities, design solutions, and deliver measurable impact.

Scalability & Reliability: Build resilient, secure, and high-performance systems using industry best practices.

Technical Leadership: Contribute to team success through mentorship, design discussions, and by setting high standards for code quality and innovation.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Design

• Industries

  IT Services and IT Consulting

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