AI Engagement Manager

Rozgoo; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Instacart is expanding its Enterprise AI Pod and seeks an Engagement Manager to orchestrate complex, multi-stakeholder AI engagements from discovery to workflow adoption. You will be the external partner's primary contact, coordinating scope, timelines, milestones, and escalations while aligning cross-functional teams.

This role focuses on delivering value, bridging field execution with R&D, and managing multiple engagements in a fast-evolving environment as Instacart flexes its work model to

Responsibilities

• Own the full AI engagement arc. From first discovery through sustained workflow adoption - serving as the external partner's single point of contact across every phase while driving scope, timelines, milestones, and escalations and keeping cross-functional workstreams aligned.

Job description

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work-whether it’s from home, an office, or your favorite coffee shop-while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

The Enterprise AI Pod is a forward-deployed, field-first unit within Instacart's Enterprise Solutions team - purpose-built to take the Instacart Intelligence Platform to market with B2B retail and CPG partners. As the AI Engagement Manager, you are the operational backbone of the engagement - the person who makes complex, multi-stakeholder AI engagements actually move. This is an orchestration role, not a commercial one; success is measured by getting partners to value, not by signings or P&L. You own the partner relationship from discovery through workflow adoption, hold the team accountable to delivery, and serve as the primary bridge between field execution and R&D - all while managing multiple engagements simultaneously in an environment where the playbook is still being written.

About the Job

• Own the full AI engagement arc. From first discovery through sustained workflow adoption - serving as the external partner's single point of contact across every phase while driving scope, timelines, milestones, and escalations and keeping cross-functional workstreams ali