AI Engagement Manager

SoftManagement; New York, Northern (NY, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work option

Remote work option

Job summary

SoftManagement is seeking an AI Engagement Manager to lead client relationships from post-sale through full AI implementation and growth. You will translate business needs into actionable plans for technical teams and monitor ROI and KPIs to ensure strategic wins.

You will conduct workshops to drive AI adoption and maintain a client-first mindset, with strong communication and presentation skills to support senior stakeholders. Hybrid or remote options are available, with NY location flexibility.

Qualifications

• Experience in project or account management within SaaS or AI environments.
• Exceptional communication, presentation, and relationship-building skills.
• Solid understanding of AI trends and how they translate to business value.
• Native or professional-level English with a client-first mentality.

Responsibilities

• Own the client relationship from post-sale through full implementation and growth.
• Translate business requirements into actionable project plans for the technical team.
• Track and report on AI implementation ROI and key performance indicators.
• Conduct workshops and training to drive AI adoption within client organizations.

Skills

Client relationship management

Project/account management in SaaS/AI

Communication and presentation

English client-first mindset

Job description

We are looking for an AI Engagement Manager who is passionate about client success. You will act as the primary advisor for our clients, ensuring that AI implementations are not just technical successes, but strategic business wins.

Your Responsibilities

• Own the client relationship from post-sale through full implementation and growth.
• Translate business requirements into actionable project plans for the technical team.
• Track and report on AI implementation ROI and key performance indicators.
• Conduct workshops and training to drive AI adoption within client organizations.

Who We Are Looking For

• Experience in project management or account management in a SaaS or AI environment.
• Exceptional communication, presentation, and relationship-building skills.
• A solid understanding of AI trends and how they solve business problems.
• Native or professional-level English with a client-first mentality.

Why Join Us?

• Influence the AI strategy of leading global companies.
• Collaborative environment with a focus on professional development.
• Flexible hybrid (NY) or remote work options.

We believe in equality of opportunity. To live. To succeed. To grow. To be more than.