AI Enablement Engineer: Secure, Scalable AI Workflows

civicplus; United States; On-site; USD 140,000 - 145,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Flexible Time Off

401(k) plan

Job summary

CivicPlus seeks an AI Enablement Engineer to turn AI into secure, scalable solutions that boost productivity and decision‑making across the business. You will partner with engineering, product, operations, and business teams to identify high‑value opportunities, build AI-powered tools and workflows, and support adoption aligned with governance and goals.

Product needs AI‑first workflow design across research synthesis, customer signal analysis, and feedback triage in a GovRAMP‑relevant

Qualifications

• Bachelor’s degree in computer science, engineering, information systems, or related field preferred; equivalent work experience may be considered.
• 5–8 years of experience in software engineering, automation engineering, data engineering, machine learning engineering, solutions engineering, or similar technical role.
• Experience building or supporting AI-enabled workflows, automations, internal tools, or system integrations.
• Proficiency in Python or JavaScript.
• Experience working with APIs, integration patterns, and structured and unstructured data.
• Familiarity with modern AI/ML concepts, including large language models, prompt design, evaluation, and model or service integration.
• Experience with cloud platforms and developer tooling used to deploy, monitor, and maintain technical solutions.
• Strong problem-solving skills and the ability to balance speed, quality, security, and maintainability.
• Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical stakeholders.
• Experience documenting workflows, standards, and technical solutions for long-term maintainability.
• Preferred experience with workflow automation platforms, data pipelines, governance controls, experimentation, or internal enablement and change management.
• Preferred experience supporting responsible AI practices, model evaluation, or AI operations in a business environment.

Responsibilities

• Design, build, and maintain AI-enabled tools, workflows, and internal automations that improve team efficiency and business outcomes.
• Partner with cross-functional stakeholders to identify high-value AI enablement use cases across product development, operations, support, and internal business functions.
• Develop integrations between AI services, internal systems, and third-party platforms using APIs, scripting, and automation frameworks.
• Translate business problems into scalable technical solutions, including prompts, orchestration logic, data pipelines, and supporting applications.
• Establish and follow best practices for responsible AI usage, including security, privacy, data handling, testing, monitoring, and documentation.
• Evaluate emerging AI tools, models, and platforms and recommend practical solutions aligned with CivicPlus needs and architecture.
• Collaborate with engineering and data teams to ensure reliable access to the data, services, and infrastructure needed to support AI-enabled solutions.
• Create and maintain documentation, technical standards, and reusable patterns that support sustainable AI adoption across teams.
• Troubleshoot and optimize existing AI automations and integrations to improve reliability, performance, cost-effectiveness, and user experience.
• Provide technical guidance, training, and enablement support to internal teams adopting AI-powered tools and workflows.
• Participate as a collaborative member of an Agile team and contribute to continuous improvement of engineering practices and delivery standards.
• Perform other duties as assigned.
• AI-augment product operations workflows: research synthesis, customer signal analysis, feedback triage, release support.
• Operate within GovRAMP and sensitive-data constraints from day one.
• Bridge product strategy to AI delivery; mid-to-senior business judgment expected.
• Coordinate with Engineering's own AI adoption without owning Engineering's tooling.
• Partner with Product Marketing and Customer Success Ops where workflows cross boundaries.

Skills

Python/JavaScript

APIs

Cloud platforms

GovRAMP knowledge

Problem solving

Communication

Education

Bachelor's degree or equivalent

Job description

CivicPlus seeks an AI Enablement Engineer to turn AI into secure, scalable solutions that boost productivity and decision‑making across the business. You will partner with engineering, product, operations, and business teams to identify high‑value opportunities, build AI-powered tools and workflows, and support adoption aligned with governance and goals.

Product needs AI‑first workflow design across research synthesis, customer signal analysis, and feedback triage in a GovRAMP‑relevant