AI-Enabled Service Strategy Leader

Deloitte France

Denver (CO)

On-site

USD 183,000 - 322,000

Full time

9 days ago

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Job summary

Deloitte Digital seeks a Service Strategy Manager for the Consumer sector to lead engagements that shape AI-enabled service strategies across digital self-service, contact centers, and field service. You will translate business needs into actionable roadmaps, work with executives, and guide multi-disciplinary teams to deliver transformation at speed.

This client-facing role emphasizes strategic thinking, executive storytelling, and robust delivery planning, with travel expectations and

Qualifications

8+ years delivering consulting engagements focused on service transformation.
6+ years consumer experience strategy or operational transformation for retail/CPG.
6+ years in the Consumer sector with omnichannel experiences.
6+ years leading strategy engagements with roadmaps and business cases.
1+ years using artificial intelligence tools in day-to-day workflow.
Ability to travel 30% on average; immigration sponsorship may be available.

Responsibilities

Lead engagements defining service strategies across digital self-service, contact center, and field service experiences.
Define AI-enabled service strategies with measurable outcomes for clients.
Translate business challenges into structured service strategies, roadmaps, and business cases.
Guide teams in prioritization, trade-offs, and execution planning.
Develop deployment plans for AI agents and automation solutions.
Collaborate with client workshops and manage scope, timelines, risks, and dependencies.