AI-Enabled SMB Lending Product Manager (Docs)

JP Morgan Chase; Columbus (OH); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

JPMorganChase in Columbus, OH, is seeking a Product Manager to lead AI-driven onboarding and document collection capabilities for Business Banking. You will define vision, roadmaps, and trade-offs across customer value, risk, and technology, coordinating with Engineering, Design, Data, Operations, Risk, Compliance, and Legal.

You will mentor teams, use data and customer insights, and shape how small businesses manage day-to-day finances through advanced document collection and management

Formación

• 5+ years of product management or equivalent expertise.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Experience with AI integration and collaborating with AI prompt engineers.
• Demonstrated work on AI-enabled or data-assisted products (assistive UIs, recommendations, retrieval/search, or workflow copilots).
• Familiarity with responsible AI principles (transparency, user control, error states) and firm controls/governance processes.
• Excellent communication, influencing and negation skills with the ability to develop and maintain collaborative relationships.
• Experience working across multiple business areas and/or functions to deliver results.
• Experience in building and managing scalable document collection and processing capabilities that simplify customer and employee experiences, automate manual workflows, strengthen controls, and enable efficient lending operations.

Responsabilidades

• Develops a product strategy for Business Banking Onboarding products — specifically focused on the vision for Document Collection and Management to help small businesses more easily manage their day-to-day finances.
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Develops strategy for end-to-end User Acceptance Testing for product changes, understanding the impacts on the customer journey, back-end systems and ITE (Integrated Test Environment) cycles.
• Navigate ambiguous environments, using strategic thinking and problem-solving skills to drive clarity and direction.
• Champions responsible AI principles and collaborate with AI engineers to deliver AI-enabled product experiences, including assistive interfaces, recommendations, and workflow automation

Conocimientos

AI integration

Prompt engineering

Data analytics

Product lifecycle

Stakeholder influence

Cross-functional leadership

Responsible AI

Communication

Document collection

Descripción del empleo

JPMorganChase in Columbus, OH, is seeking a Product Manager to lead AI-driven onboarding and document collection capabilities for Business Banking. You will define vision, roadmaps, and trade-offs across customer value, risk, and technology, coordinating with Engineering, Design, Data, Operations, Risk, Compliance, and Legal.

You will mentor teams, use data and customer insights, and shape how small businesses manage day-to-day finances through advanced document collection and management