AI-Driven SMB Lending Product Manager

JPMorgan Chase; Plano (TX); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health care coverage

On-site wellness centers

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase in Columbus, OH, is seeking a Product Manager for SMB Lending to lead strategy, delivery, and outcomes for key client-facing and platform capabilities. You will drive a multi-horizon roadmap, align stakeholders to measurable business goals, and partner with Engineering, Design, Data, Operations, Risk, Compliance, and Legal to deliver secure, scalable solutions.

You will guide the team in elevating product practice, using data and customer insights to inform decisions, and shaping

Qualifications

• 5+ years of experience in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Experience with AI integration and collaborating with AI prompt engineers to deliver AI solutions.
• Demonstrated work on AI-enabled or data-assisted products (assistive UIs, recommendations, retrieval/search, or workflow copilots).
• Familiarity with responsible AI principles (transparency, user control, error states) and governance processes.
• Excellent communication, influencing and negotiation skills with the ability to develop and maintain collaborative relationships.
• Experience working across multiple business areas and/or functions to deliver results.
• Experience in building and managing scalable document collection and processing capabilities that simplify customer and employee experiences, automate manual workflows, strengthen controls, and enable efficient lending operations.

Responsibilities

• Develops a product strategy for Business Banking Onboarding products – specifically focused on the vision for Document Collection and Management to help small businesses more easily manage their day-to-day finances.
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Develops strategy for end-to-end User Acceptance Testing for product changes, understanding the impacts on the customer journey, back-end systems and ITE (Integrated Test Environment) cycles.
• Navigate ambiguous environments, using strategic thinking and problem-solving skills to drive clarity and direction.
• Champions responsible AI principles and collaborate with AI engineers to deliver AI-enabled product experiences, including assistive interfaces, recommendations, and workflow automation

Skills

Product management

Product development life cycle

Data analytics

AI integration

AI-enabled products

Responsible AI

Stakeholder management

Cross-functional collaboration

Document collection

Lending operations

Job description

JPMorgan Chase in Columbus, OH, is seeking a Product Manager for SMB Lending to lead strategy, delivery, and outcomes for key client-facing and platform capabilities. You will drive a multi-horizon roadmap, align stakeholders to measurable business goals, and partner with Engineering, Design, Data, Operations, Risk, Compliance, and Legal to deliver secure, scalable solutions.

You will guide the team in elevating product practice, using data and customer insights to inform decisions, and shaping