Product Manager - SMB Lending

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 120,000 - 170,000; Full time

Job summary

JPMorgan Chase & Co. in Columbus, OH seeks a Product Manager to lead strategy, execution, and outcomes for core Business Banking onboarding capabilities, focusing on Document Collection and Management for SMBs.

You will align stakeholders to measurable business objectives and own the product rhythm from discovery through delivery and continuous improvement. You will coach and influence teams, leverage data and customer insights, and partner with Engineering, Design, Data, Operations, Risk,

Qualifications

• 5+ years of experience or equivalent expertise in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Experience with AI integration and collaborating with AI prompt engineers
• Demonstrated work on AI-enabled or data-assisted products (assistive UIs, recommendations, retrieval/search, or workflow copilots).
• Familiarity with responsible AI principles (transparency, user control, error states) and firm controls/governance processes.
• Excellent communication, influencing and negation skills with the ability to develop and maintain collaborative relationships.
• Experience working across multiple business areas and/or functions to deliver results.
• Experience in building and managing scalable document collection and processing capabilities that simplify customer and employee experiences, automate manual workflows, strengthen controls, and enable efficient lending operations.

Responsibilities

• Develops a product strategy for Business Banking Onboarding products — specifically focused on the vision for Document Collection and Management to help small businesses more easily manage their day-to-day finances.
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Develops strategy for end-to-end User Acceptance Testing for product changes, understanding the impacts on the customer journey, back-end systems and ITE (Integrated Test Environment) cycles.
• Navigate ambiguous environments, using strategic thinking and problem-solving skills to drive clarity and direction.
• Champions responsible AI principles and collaborate with AI engineers to deliver AI-enabled product experiences, including assistive interfaces, recommendations, and workflow automation

Skills

Product management experience

AI integration

Data analytics

Leadership influence

Stakeholder management

Communication

Cross-functional collaboration

Problem solving

Document collection & processing

Job description

Be an integral part of an AI-forward, agile team that's constantly pushing the envelope to enhance, build, and deliver top-notch technology products.

As a Product Manager at JPMorganChase within Business Banking, you will provide senior product leadership across strategy, execution, and outcomes for a critical set of client-facing and platform capabilities. You will set a clear product vision and multi-horizon roadmap, align stakeholders to measurable business objectives, and drive prioritization trade-offs across customer value, risk, controls, and technology constraints. You will own the full product operating rhythm — from discovery and planning through delivery, launch, and continuous improvement — while partnering with Engineering, Design, Data, Operations, Risk, Compliance, and Legal to deliver secure, resilient, and scalable solutions that create consistently strong client experiences.

In this role, you will help elevate product practice across the team through leadership, influence, and coaching, while using data, customer insights, and market context to drive informed decisions. You will play a key role in shaping how small businesses manage their day-to-day finances through innovative document collection and management capabilities.

Job responsibilities

• Develops a product strategy for Business Banking Onboarding products — specifically focused on the vision for Document Collection and Management to help small businesses more easily manage their day-to-day finances.
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Develops strategy for end-to-end User Acceptance Testing for product changes, understanding the impacts on the customer journey, back-end systems and ITE (Integrated Test Environment) cycles.
• Navigate ambiguous environments, using strategic thinking and problem-solving skills to drive clarity and direction.
• Champions responsible AI principles and collaborate with AI engineers to deliver AI-enabled product experiences, including assistive interfaces, recommendations, and workflow automation

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience with AI integration and collaborating with AI prompt engineers to deliver AI solutions
• Demonstrated work on AI‑enabled or data‑assisted products (assistive UIs, recommendations, retrieval/search, or workflow copilots).
• Familiarity with responsible AI principles (transparency, user control, error states) and firm controls/governance processes.
• Excellent communication, influencing and negation skills with the ability to develop and maintain collaborative relationships.
• Experience working across multiple business areas and/or functions to deliver results.
• Experience in building and managing scalable document collection and processing capabilities that simplify customer and employee experiences, automate manual workflows, strengthen controls, and enable efficient lending operations.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Understanding of product testing cycles, requirements and execution
• Experience in small business banking, lending operations, or financial services product management