AI-Enabled Operations & Governance Specialist

Zelis; St. Louis (MO); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Zelis is a healthcare-focused company driving modernization across payers, providers, and consumers. The Business Operations Specialist will own the implementation team’s governance rhythm, reporting, and escalation processes, ensuring leadership has clear, actionable insights.

Key responsibilities include designing a Jira-based ticket oversight program, tracking initiatives, and refining AI-enabled workflows to reduce manual effort.

Qualifications

• Bachelor’s degree preferred; focus in a related field.

Responsibilities

• Own the governance rhythms, reporting, and leadership-ready summaries.
• Design and oversee ticket governance across Product and IT in Jira.
• Track initiatives, risks, owners, and deadlines for leadership.
• Improve AI-enabled workflows and automation to boost efficiency.
• Coordinate cross-functional collaboration and issue escalation.

Skills

Operations experience

Jira

Confluence

Smartsheet

SharePoint

Microsoft Office

AI tools

Written communication

Education

Bachelor’s degree preferred

Tools

Jira

Confluence

Smartsheet

SharePoint

Microsoft Office

Job description

Zelis is a healthcare-focused company driving modernization across payers, providers, and consumers. The Business Operations Specialist will own the implementation team’s governance rhythm, reporting, and escalation processes, ensuring leadership has clear, actionable insights.

Key responsibilities include designing a Jira-based ticket oversight program, tracking initiatives, and refining AI-enabled workflows to reduce manual effort.