Operations & AI Enablement Specialist

Zelis; Creve Coeur (MO); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Zelis is seeking a Business Operations Specialist to join the Implementation team in a hybrid U.S. location.

The role focuses on governance, risk assessment, reporting, and AI-enabled workflows to improve efficiency and leadership decision-making in a fast-moving environment. Responsibilities include building and overseeing ticket oversight across Product and IT, analyzing operational data, and maintaining Confluence/SharePoint spaces.

Qualifications

• Bachelor’s degree preferred; a focus in Business, Operations, Communications, Information Systems, or a related field is preferred.
• 3-5 years of experience in an operations, business operations, program support, implementation support, project coordination, or comparable role in a fast-paced professional services, technology, or healthcare environment.
• Demonstrated experience managing multiple concurrent workstreams with a high degree of organization, reliability, and independent follow-through.
• Experience interpreting operational data, identifying risks or trends, and making sound judgment calls about what to act on, what to track, and what to elevate.
• Strong written communication skills, with the ability to produce clear, professional-quality summaries, reports, status updates, and team-facing communications.
• Proficiency with tools such as Jira, Confluence, Smartsheet, SharePoint, and Microsoft Office.
• Hands-on experience using AI tools, such as Claude, ChatGPT, or similar technologies, to support work tasks; demonstrated comfort integrating AI into day-to-day operations is required.

Responsibilities

• Own the Implementation team’s operational governance rhythm, ensuring leadership and team members are aligned around the right priorities, risks, decisions, and follow-up actions.
• Evaluate operational data, reporting inputs, initiative updates, ticket trends, and team activity indicators to identify risks, dependencies, gaps, or issues requiring leadership attention.
• Determine which operational issues require escalation, continued monitoring, or independent follow-up based on business impact, urgency, and potential risk to Implementation execution.
• Prepare leadership-ready summaries, status updates, and decision-support materials that clearly communicate key risks, open decisions, progress, trends, and recommended actions.
• Recommend and implement improvements to governance routines, reporting processes, escalation paths, communication practices, and recurring operating cadences as team needs evolve.
• Design, build, and own the Implementation team’s ticket oversight program across Product and IT systems - establishing the framework, monitoring criteria, escalation thresholds, and reporting cadences from the ground up, then driving ongoing execution, refinement, and leadership visibility as the program matures.
• Evaluate IT support ticket dashboards on a recurring basis, assessing patterns and stress indicators such as elevated critical volume, aging unassigned tickets, threshold breaches, recurring themes, or other signals of operational risk.
• Monitor implementation-impacting Product development tickets in Jira, maintaining visibility into the open queue and identifying items that may affect implementation timelines, client readiness, operational stability, or team execution.
• Facilitate recurring prioritization discussions with Implementation leadership by preparing relevant analysis, surfacing newly identified risks, capturing decisions, and driving follow-through on next steps.
• Partner with leadership to refine escalation thresholds, monitoring criteria, reporting views, and coverage areas as team needs and system capabilities evolve.
• Own the team’s internal initiative tracking process, ensuring current visibility into initiative status, owners, timelines, dependencies, risks, and upcoming decision points.
• Assess initiative health ahead of review cycles, identify workstreams at risk of falling behind, and surface prioritization recommendations or follow-up actions to leadership.
• Proactively engage initiative owners to gather updates, clarify risks, identify blockers, and ensure leadership has an accurate view of progress and areas requiring attention.
• Own the operational structure and ongoing effectiveness of the team’s Confluence and SharePoint spaces, ensuring information is organized, current, accessible, and aligned to team operating needs.
• Identify gaps in existing documentation, process resources, onboarding materials, or team knowledge repositories, and recommend improvements to strengthen consistency and scalability.
• Serve as a resource to team members on operational processes, tools, and documentation practices — providing guidance on established workflows and helping others navigate team systems effectively.
• Own and improve the Implementation team’s AI-assisted workflows, including reporting automation, documentation generation, administrative task support, and other processes that improve operational efficiency.
• Proactively identify opportunities to apply AI tools such as Claude, ChatGPT, or equivalent technologies to streamline recurring coordination, reporting, communication, documentation, and governance tasks.
• Develop, document, and refine new AI-enabled workflows as team needs evolve, partnering with leadership to evaluate effectiveness, manage responsible use, and scale successful approaches.
• Recommend enhancements to existing workflows, templates, reporting methods, and documentation practices to reduce manual effort and improve consistency, accuracy, and speed.
• Maintain the operational infrastructure that keeps the Implementation team running smoothly — including meeting cadence, calendar management, time-off and go-live visibility, report distribution, onboarding coordination, and event logistics — exercising judgment on how these processes are structured, sequenced, and improved over time.
• Identify inefficiencies or gaps in recurring operational processes and recommend adjustments that improve consistency, reduce manual effort, and better support team and leadership needs.

Skills

Operational governance

Analytical thinking

Cross-functional coordination

Decision support

Education

Bachelor’s degree preferred

Tools

Jira

Confluence

Smartsheet

SharePoint

Microsoft Office

AI tools (Claude, ChatGPT)

Job description

Zelis is seeking a Business Operations Specialist to join the Implementation team in a hybrid U.S. location.

The role focuses on governance, risk assessment, reporting, and AI-enabled workflows to improve efficiency and leadership decision-making in a fast-moving environment. Responsibilities include building and overseeing ticket oversight across Product and IT, analyzing operational data, and maintaining Confluence/SharePoint spaces.