AI-Driven Utilities Customer Growth Strategist

Accenture PLC; City of Albany (NY); On-site; USD 66,000 - 206,000; Full time

Job summary

Accenture Song's Utilities team is seeking a management consultant to drive customer service transformation for energy and utility clients. You will design strategies, operating models, and roadmaps that connect human-centered design with data, AI, and scalable platforms.

You will work across strategy, function, and technology teams, engage leaders, facilitate workshops, and translate insights into actionable recommendations with measurable impact. Travel up to 0-100% may be required.

Job description

Accenture Song's Utilities team is seeking a management consultant to drive customer service transformation for energy and utility clients. You will design strategies, operating models, and roadmaps that connect human-centered design with data, AI, and scalable platforms.

You will work across strategy, function, and technology teams, engage leaders, facilitate workshops, and translate insights into actionable recommendations with measurable impact. Travel up to 0-100% may be required.