AI Tech Support Specialist — Frontline Customer Care

Burjline Builders; New York (NY); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive hourly wage

Health benefits

Paid time off

401(k) retirement plan

Collaborative culture

Job summary

eAlliance is seeking a dedicated Customer Support Specialist to join our growing team. As the first point of contact for clients, you will deliver timely, accurate responses and guide users through our Generative AI, RPA, and Big Data solutions.

This full-time role requires strong communication, problem solving, and the ability to manage multiple inquiries across email, phone, and chat. You will help expand our knowledge base, document interactions in CRM, and collaborate with sales and

Qualifications

• Experience in customer or technical support, preferably in tech or professional services.
• Strong verbal and written communication; able to explain technical concepts clearly.
• Analytical mindset with attention to detail and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-centric approach with passion for excellent service.
• Experience with CRM and help-desk tools is a plus.
• Foundational interest in AI, Big Data, or ERP technologies.

Responsibilities

• Serve as the primary contact for customer inquiries via email, phone, and chat.
• Troubleshoot and resolve issues related to AI, RPA, and Big Data solutions.
• Escalate complex queries to technical teams and drive resolution.
• Maintain records of interactions in the CRM system.
• Contribute to knowledge base with clear support documentation.
• Gather customer feedback to help improve products.
• Collaborate with sales and development for a cohesive customer journey.
• Educate clients on product features to maximize value.

Skills

Communication skills

Analytical thinking

Customer-centric

CRM experience

Problem solving

Multitasking

Empathy

Tools

CRM systems

Helpdesk software

Job description

eAlliance is seeking a dedicated Customer Support Specialist to join our growing team. As the first point of contact for clients, you will deliver timely, accurate responses and guide users through our Generative AI, RPA, and Big Data solutions.

This full-time role requires strong communication, problem solving, and the ability to manage multiple inquiries across email, phone, and chat. You will help expand our knowledge base, document interactions in CRM, and collaborate with sales and