AI-Driven Support Operations Data Analyst

Harvey; United States; Hybrid; USD 112,000 - 168,000; Full time

Benefits offered by this job

Equal opportunity employer

Accommodations for disabilities

Job summary

Harvey is seeking a Support Operations Data Analyst to lead the analytics function for User Operations. In this solo role, you'll build and maintain essential dashboards and reports, translating data into clear narratives to drive decision-making.

With strong SQL skills and experience in analytics, you’ll ensure the User Operations team has the insights needed to excel. Join Harvey to shape the future of professional services through data-driven strategies.

Qualifications

• 3–5 years of experience in analytics, with at least 2 years in support operations.
• Proficient in SQL for handling large datasets.
• Experience building operational dashboards.

Responsibilities

• Own analytics function for the User Operations organization.
• Build and maintain dashboards and reports.
• Translate support data into actionable narratives.

Skills

Analytics

SQL proficiency

Data storytelling

Dashboard experience

Support platform fluency

Job description

Harvey is seeking a Support Operations Data Analyst to lead the analytics function for User Operations. In this solo role, you'll build and maintain essential dashboards and reports, translating data into clear narratives to drive decision-making.

With strong SQL skills and experience in analytics, you’ll ensure the User Operations team has the insights needed to excel. Join Harvey to shape the future of professional services through data-driven strategies.