AI-Driven Support Operations Data Analyst

jobr.pro; San Francisco (CA); On-site; USD 112,000 - 168,000; Full time

Job summary

jobr.pro is seeking a Support Operations Data Analyst to manage analytics for User Operations in San Francisco, California.

This role will involve building and maintaining performance dashboards and reporting, translating support data into clear narratives, and working independently to ensure efficient data utilization. Ideal candidates will have significant experience in analytics and familiarity with tools like Zendesk and SQL.

Qualifications

• 3–5 years of experience in analytics, with at least 2 years in support operations.
• Fluency in support platform data, particularly Zendesk.
• Ability to write complex SQL queries against large datasets.

Responsibilities

• Own recurring reporting for User Operations — weekly, monthly, and QBR-ready.
• Translate support data into clear narratives.
• Build and maintain self-serve dashboards for real-time visibility.

Skills

Analytics experience

SQL proficiency

Dashboard experience

Data storytelling

Tools

Zendesk

Looker

Tableau

Job description

jobr.pro is seeking a Support Operations Data Analyst to manage analytics for User Operations in San Francisco, California.

This role will involve building and maintaining performance dashboards and reporting, translating support data into clear narratives, and working independently to ensure efficient data utilization. Ideal candidates will have significant experience in analytics and familiarity with tools like Zendesk and SQL.