IT Operations Analyst — White-Glove Support & Automation

Harvey; New York (NY); On-site; USD 109,100 - 163,700; Full time

Job summary

Harvey is looking for an IT Operations Analyst to enhance the employee experience through effective IT support in their New York City office. The role focuses on ensuring seamless onboarding, providing robust assistance with core SaaS tools, and troubleshooting technology issues.

Ideal candidates will have over 3 years of IT support experience in a dynamic environment, strong knowledge of Google Workspace and Okta, and a proactive mindset to resolve issues promptly. Join Harvey to contribute to its rapid growth in the AI sector!

Qualifications

• 3+ years of experience in IT support in a fast-paced startup or tech environment.
• Strong proficiency with identity and access management platforms.
• Hands-on scripting or automation experience (e.g., Python, Bash).

Responsibilities

• Provide hands-on IT support for employees in the New York City office.
• Support onboarding and offboarding processes.
• Administer and optimize core SaaS platforms.

Skills

IT support experience

Google Workspace administration

Okta proficiency

Scripting skills (Python, Bash)

Tools

Google Workspace

Slack

Okta

Zoom

Job description

Harvey is looking for an IT Operations Analyst to enhance the employee experience through effective IT support in their New York City office. The role focuses on ensuring seamless onboarding, providing robust assistance with core SaaS tools, and troubleshooting technology issues.

Ideal candidates will have over 3 years of IT support experience in a dynamic environment, strong knowledge of Google Workspace and Okta, and a proactive mindset to resolve issues promptly. Join Harvey to contribute to its rapid growth in the AI sector!