AI-Driven Support Engineer (Remote, Flexible)

Improvmx Mails; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Improvmx Mails is seeking a Technical Support Pro to engineer solutions for customers and own our daily support queue. This role rewards curiosity, rapid learning and a bias for action, with AI-driven tools used to assist every interaction.

You will handle DNS and email troubleshooting, provide guidance and code snippets when needed, and help document processes. We value independent problem solving, smart work, and a customer-first mindset in a fully remote setup.

Qualifications

• Experience with DNS/Email Troubleshooting.
• 1+ years of experience in another technical support role.
• Comfortable with modern SaaS tools (Slack, Linear, Notion, Intercom, etc.).
• Can solve problems independently and creatively.

Responsibilities

• Check AI support bot answers and update AI training data to improve front-line AI responses.
• Provide guidance, support, and even code to solve customer problems.
• Use AI to improve internal support tooling.
• Create new and improve existing technical documentation.
• Suggest and implement areas of improvement to the customer experience.

Skills

DNS/Email Troubleshooting

Tech Support

Independent Problem Solving

SaaS Tools Familiarity

Tools

Slack

Linear

Notion

Intercom

Job description

Improvmx Mails is seeking a Technical Support Pro to engineer solutions for customers and own our daily support queue. This role rewards curiosity, rapid learning and a bias for action, with AI-driven tools used to assist every interaction.

You will handle DNS and email troubleshooting, provide guidance and code snippets when needed, and help document processes. We value independent problem solving, smart work, and a customer-first mindset in a fully remote setup.