AI-Driven SRE & Observability Engineer

Prodapt Solutions Private Limited; Irving (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

Prodapt Solutions Private Limited in Irving, TX seeks an experienced Site Reliability Engineer to strengthen production support for mission-critical applications. You will improve monitoring, incident management, and platform reliability across a complex enterprise ecosystem.

You will work with Dynatrace, ELK, Grafana and AI-enabled automation to reduce outages, optimize performance, and drive proactive remediation in a fast-paced telecom/tech environment. U.S. relocation not required.

Qualifications

• Overall experience: 5+ years in Production Support for mission-critical, high-performance applications.
• Bachelor’s degree in Computer Science, IT, Engineering or related field.
• Experience with Docker, Kubernetes and Microsoft Azure Cloud, Unix, Networking and troubleshooting knowledge.
• Experience with Dynatrace, Elastic, Kibana, Grafana and ELK stack for monitoring and observability.
• Creation of dashboards on Dynatrace, ELK and Grafana; debugging Java/microservices logs.
• Experience with relational and NoSQL databases (Oracle, Cassandra).
• Strong incident, problem, root-cause analysis, and service restoration skills.
• Experience working across multiple technical teams in large-scale enterprise environments.
• Excellent written and verbal communication.

Responsibilities

• Serve as a technical responder during production incidents and service disruptions.
• Coordinate issue resolution across multiple technical teams and stakeholders.
• Manage incident lifecycle: detection, triage, resolution, communication, and RCA.
• Develop and maintain operational runbooks, knowledge articles, and support documentation.
• Build and optimize monitoring dashboards and health checks across platforms.
• Leverage AI/GenAI and automation to reduce manual operational effort.

Skills

Strong communication

Incident Management

Problem Management

Root Cause Analysis

Cross-team collaboration

Education

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field

Tools

Docker

Kubernetes

Microsoft Azure

Unix

Networking

Dynatrace

ELK Stack

Kibana

Grafana

Python

Job description

Prodapt Solutions Private Limited in Irving, TX seeks an experienced Site Reliability Engineer to strengthen production support for mission-critical applications. You will improve monitoring, incident management, and platform reliability across a complex enterprise ecosystem.

You will work with Dynatrace, ELK, Grafana and AI-enabled automation to reduce outages, optimize performance, and drive proactive remediation in a fast-paced telecom/tech environment. U.S. relocation not required.