AI‑Driven SRE & Observability Analyst

Blue Cross Blue Shield of Nebraska; United States; On-site; USD 85,000 - 110,000; Full time

Job summary

Blue Cross Blue Shield of Nebraska is hiring a Technical Analyst with a focus on Site Reliability Engineering. The role requires a strong emphasis on observability and AI-assisted operations to enhance platform reliability.

The ideal candidate should possess at least 3 years of experience in related technical operations roles and a Bachelor's degree in Computer Science or a related field. Responsibilities include integrating observability and building reliability dashboards.

Qualifications

• 3+ years of experience in related technical operations role supporting enterprise systems.
• Hands-on experience with observability and monitoring platforms.
• Knowledge of ITIL fundamentals (incident, change, and problem management).

Responsibilities

• Integrate and align enterprise observability across platforms.
• Establish user experience monitoring to detect issues.
• Build and maintain MTTR and reliability dashboards.

Skills

Site Reliability Engineering

Observability

AI/AIOps

Scripting (Python, PowerShell, Bash)

Problem-solving

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

ITSM/ticketing systems

Operational dashboards

Job description

Blue Cross Blue Shield of Nebraska is hiring a Technical Analyst with a focus on Site Reliability Engineering. The role requires a strong emphasis on observability and AI-assisted operations to enhance platform reliability.

The ideal candidate should possess at least 3 years of experience in related technical operations roles and a Bachelor's degree in Computer Science or a related field. Responsibilities include integrating observability and building reliability dashboards.