Technical Analyst - SRE

Blue Cross Blue Shield of Nebraska; United States; On-site; USD 85,000 - 110,000; Full time

Job summary

Blue Cross Blue Shield of Nebraska is hiring a Technical Analyst with a focus on Site Reliability Engineering. The role requires a strong emphasis on observability and AI-assisted operations to enhance platform reliability.

The ideal candidate should possess at least 3 years of experience in related technical operations roles and a Bachelor's degree in Computer Science or a related field. Responsibilities include integrating observability and building reliability dashboards.

Qualifications

• 3+ years of experience in related technical operations role supporting enterprise systems.
• Hands-on experience with observability and monitoring platforms.
• Knowledge of ITIL fundamentals (incident, change, and problem management).

Responsibilities

• Integrate and align enterprise observability across platforms.
• Establish user experience monitoring to detect issues.
• Build and maintain MTTR and reliability dashboards.

Skills

Site Reliability Engineering

Observability

AI/AIOps

Scripting (Python, PowerShell, Bash)

Problem-solving

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

ITSM/ticketing systems

Operational dashboards

Job description

Overview

At Blue Cross and Blue Shield of Nebraska, we are a mission‑driven organization dedicated to championing the health and well‑being of our members and the communities we serve. This Technical Analyst role focuses on Site Reliability Engineering with a strong emphasis on observability and AI‑assisted operations, bridging technical teams and business stakeholders to drive platform reliability.

What you’ll do

• Integrate and align enterprise observability across vendor‑managed and internal platforms, ensuring monitoring meets reliability policies, SLO/SLA targets, and MTTR goals.
• Own the service dependency map and asset criticality model—identify tier‑1 assets, fail‑over mechanisms, and single points of failure.
• Establish end‑user experience monitoring to detect member or provider experience issues, not just infrastructure alarms.
• Leverage AI and AIOps tooling for incident triage, root‑cause analysis, automated runbook execution, predictive anomaly detection, alert correlation, and self‑healing remediation.
• Define and track SLOs for platform reliability—availability, latency, error rates—into business‑aligned targets and error budgets.
• Build and maintain MTTR and reliability dashboards—platform health, incident trends, perfect‑day streaks, vendor SLA compliance.

Qualification – Must Have

• 3+ years of experience in Site Reliability Engineering, infrastructure engineering, platform operations, DevOps, or a related technical operations role supporting enterprise systems.
• Hands‑on experience with enterprise observability and monitoring platforms, ITSM/ticketing systems, operational dashboards, and at least one scripting language (Python, PowerShell, or Bash).
• Experience with AI/AIOps tools, telemetry, logs, traces, alert correlation, and incident response processes is strongly preferred.
• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent education and experience.
• Strong communication, analytical problem‑solving, and knowledge of ITIL fundamentals (incident, change, and problem management).

Preferred

• Observability, SRE, DevOps, or cloud certifications.
• Healthcare payer or health plan environment experience.
• Agile/Scrum delivery experience and engineering partnership to translate reliability work into backlog items and sprint‑ready user stories.
• Experience with AI/ML operations tooling, CI/CD pipelines, infrastructure‑as‑code, CMDB or service dependency mapping, log aggregation or SIEM platforms, distributed systems reliability, chaos engineering, and report/dashboard authoring or data modeling.

EEO Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.