AI-Driven Service Strategy Manager

Deloitte France; Indianapolis (IN); On-site; USD 183,000 - 322,000; Full time

Job summary

Deloitte France seeks a Service Strategy Manager – Consumer to lead service transformation engagements for retail and consumer clients, blending strategy, AI, and technology delivery. You will shape strategies, drive cross-functional execution, and guide teams across strategy, tech, and ops to achieve measurable outcomes.

You will partner with client leaders to design AI-enabled service strategies, build roadmaps, and ensure adoption of modern tools.

Qualifications

• 5+ years of relevant consulting or industry experience in service transformation.
• Experience with CPQ solutions, preferably SAP Callidus or SAP Hybris.
• Bachelor’s degree; advanced degree preferred.
• Willingness to travel up to 50%.
• Ability to work with cross-functional teams and propose CPQ/Lead-to-Cash solutions.

Responsibilities

• Act as a lead on client projects and for junior staff.
• Help define business requirements and process design (scenario design and flow mapping).
• Create functional designs, prototyping test planning and execution, training coordination, and documentation of operational support procedures.
• Help clients define forward-looking business strategies related to digital transformations.

Skills

CPQ experience

Lead-to-Cash

Project leadership

Software development

Scripting/SQL

Product structures

Quote-to-Order

Data architecture

Travel readiness

Communication skills

Education

Bachelor's degree

Advanced degree preferred

Tools

SAP Callidus CPQ

SAP Hybris CPQ

Job description

Deloitte France seeks a Service Strategy Manager – Consumer to lead service transformation engagements for retail and consumer clients, blending strategy, AI, and technology delivery. You will shape strategies, drive cross-functional execution, and guide teams across strategy, tech, and ops to achieve measurable outcomes.

You will partner with client leaders to design AI-enabled service strategies, build roadmaps, and ensure adoption of modern tools.