Consumer Service Strategy Leader | AI-Driven Transformation

Deloitte France; Raleigh (NC); Sur place; USD 165 000 - 202 000; Plein temps

Résumé du poste

Deloitte Digital seeks a Service Strategy Manager for Consumer engagements. Lead client projects, translate strategic goals into action, and shape AI-enabled service strategies across self-service, contact centers, and field service. Work with business and tech teams to ensure adoption and measurable outcomes.

You will guide multi-disciplinary teams, manage scope, timelines, and risk across distributed delivery and support practice growth through proposals and coaching.

Qualifications

• 5+ years of relevant consulting or industry experience

Responsabilités

• Lead client projects and guide junior staff
• Define business requirements and process design
• Create functional designs, prototyping, testing, and training
• Help clients define forward-looking business strategies related to digital transformation

Connaissances

Client leadership

Strategic thinking

Communication

Team leadership

Formation

Bachelor's Degree (required)

Advanced degree preferred

Outils

CPQ (SAP Callidus)

CPQ (SAP Hybris)

Python

.NET

UI5

SQL

Description du poste

Deloitte Digital seeks a Service Strategy Manager for Consumer engagements. Lead client projects, translate strategic goals into action, and shape AI-enabled service strategies across self-service, contact centers, and field service. Work with business and tech teams to ensure adoption and measurable outcomes.

You will guide multi-disciplinary teams, manage scope, timelines, and risk across distributed delivery and support practice growth through proposals and coaching.